Senior Salesforce Administrator

Summary

Join Miovision as a Sr. Salesforce Administrator and lead the development and optimization of AI-powered capabilities within our Salesforce ecosystem. You will enhance customer experience through the integration of Agentforce, Einstein AI, Sales GPT, Service GPT, and Data Cloud. This role involves implementing AI-driven workflows, predictive analytics, and automation to improve customer interactions and internal efficiency. Collaboration with cross-functional teams is crucial to identify and deploy AI-enhanced processes. Your expertise will ensure effective implementation and alignment with business objectives. You will also train end-users on AI capabilities and evaluate new Salesforce AI tools. This position requires a minimum of 10 years of experience as a Salesforce Administrator with a recent focus on AI adoption.

Requirements

• Strong knowledge of Salesforce AI ecosystem, including Agentforce, Einstein AI, Sales GPT, Service GPT, and Data Cloud
• Experience implementing AI-powered workflows, chatbots, automation, and predictive analytics within Salesforce
• Strong understanding of Salesforce data architecture, including Data Cloud for AI-powered enrichment
• Ability to configure and customize Salesforce objects, workflows, approval processes, flows, and dashboards
• Strong project management skills with the ability to prioritize multiple AI-driven initiatives
• Creative and analytical thinker with strong problem-solving skills and ability to work independently
• Exceptional verbal and written communication skills, with the ability to explain AI-driven concepts to non-technical stakeholders
• Ability to assess the impact of AI adoption on Salesforce processes and integrations
• Minimum 10 years of experience as a Salesforce Administrator with a recent focus on AI adoption
• Experience with Salesforce AI-powered tools such as Agentforce, Einstein AI, Sales GPT, and Service GPT
• Experience working with Salesforce Data Cloud, including data ingestion, enrichment, and governance
• Proven ability to design, implement, and optimize AI-powered workflows and predictive models
• Hands-on experience with Salesforce Experience Cloud and automation tools
• Strong data management and analysis skills, including SOQL, Excel, and GSheets for data manipulation
• Previous experience working in a SCRUM or agile environment

Responsibilities

• Serve as the primary lead on Salesforce AI while collaborating with a team on the Salesforce ecosystem, ensuring an AI-first approach to customer experience and operational efficiency
• Lead the implementation, execution, and continuous optimization of Salesforce Agentforce, Einstein AI, Sales GPT, Service GPT, and Data Cloud to enhance customer experience and business efficiency
• Administer, configure, and fine-tune AI-powered tools such as chatbots, predictive analytics, workflow automation, and AI-driven customer insights
• Oversee data hygiene, governance, and enrichment within Salesforce and Data Cloud to ensure AI models leverage accurate and complete datasets
• Partner with Sales, Support, and Marketing teams to leverage AI-driven insights, automate repetitive tasks, and improve customer interactions
• Design and implement AI-powered automation, workflows, and predictive analytics to enhance sales, service, and marketing effectiveness
• Develop and maintain custom AI models, dashboards, and reports to provide actionable insights
• Manage Salesforce releases, AI feature rollouts, and system updates, ensuring optimal performance of new AI functionalities
• Collaborate with security and compliance teams to ensure AI-driven solutions meet privacy and governance standards
• Train end users and teams on AI capabilities within Salesforce, driving adoption and ensuring best practices
• Evaluate and recommend new Salesforce AI tools and technologies to drive continued innovation

Preferred Qualifications

• Appreciation of international data privacy laws and compliance regulations as they relate to AI-powered customer interactions, as well as staying informed on emerging AI trends both within and outside of Salesforce to ensure the organization remains at the forefront of AI innovation
• Experience in Salesforce development (Apex coding, Visualforce, Lightning components)
• Experience integrating Salesforce AI solutions with ERP systems like NetSuite
• Knowledge of Marketing Cloud AI features and campaign automation
• Experience with Jira, Confluence, and other project management tools
• Prior experience working with third-party service providers to execute AI-focused projects
• Salesforce Admin (ADM201 and ADM211) certification
• Sales Cloud, Service Cloud, and AI-related certifications

Benefits

• Comprehensive health benefits starting on day one
• RRSP Matching Plan
• Variable Incentive Plan
• Mio-Days : We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
• Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7
• Internet subsidy and a remote work allowance
• Enhanced paternity and maternity leaves
• Unlimited vacation policy
• Wellness offerings (Fitness, Mindfulness)
• Flexible onsite and remote work options