Senior Salesforce Business Analyst

Summary

Join Restaurant365, a SaaS company revolutionizing the restaurant industry, as a Senior Salesforce Business Analyst. You will bridge the gap between business stakeholders and technical teams, translating business needs into scalable Salesforce solutions. This pivotal role involves leading process evaluations, managing complex Salesforce configurations, and implementing custom solutions. Your strong communication and collaboration skills will be crucial in aligning technical requirements with business objectives. You will be responsible for gathering requirements, configuring Salesforce CPQ, developing integrated solutions, and overseeing system testing and deployment. This position offers a competitive salary and comprehensive benefits.

Requirements

• Bachelor's degree in Business, Information Technology, or a related field
• Proven experience as a Salesforce Business Analyst or in a similar senior role in SaaS B2B
• Strong understanding of Salesforce capabilities and business processes
• Excellent communication and interpersonal skills
• Demonstrated ability to work directly with stakeholders and lead cross-functional teams
• Exceptional analytical and problem-solving skills
• Proficiency in the Salesforce platform, Salesforce CPQ, and Docusign configuration, customization, and implementation required
• Experience with data management, reports, and dashboards in Salesforce
• Ability to work with teams and stakeholders of different backgrounds and time zones in a multicultural environment
• Motivated, high-potential performer, with demonstrated ability to influence and lead
• Able to solve complex problems and successfully manage ambiguity and unexpected change
• Self-directed with the ability to solve complex problems and successfully manage ambiguity and unexpected change

Responsibilities

• Engage directly with business stakeholders to gather, analyze, and document requirements and objectives
• Translate stakeholder requests into scalable, efficient Salesforce solutions for the full range of quote to cash requirements
• Lead the evaluation and optimization of business processes to enhance system capabilities
• Configure Salesforce CPQ (Configure, Price, Quote) module to support complex pricing models and sales strategies
• Develop solutions that integrate pricing, product configurations, contractual terms, and e-signature
• Stay informed on the latest Salesforce releases to propose modern, automated solutions
• Manage a broad range of Salesforce tasks including configuration, customization, and implementation, ensuring solutions meet business needs
• Serve as the primary liaison between go to market stakeholders and technical teams to facilitate mutual understanding and alignment
• Prepare and present comprehensive reports to stakeholders on the status and impact of Salesforce projects
• Oversee system testing and deployment activities to guarantee seamless performance and functionality
• Collaborate closely with the Salesforce team to design and implement system enhancements and recommend best practices
• Build and maintain robust technical solutions that align with business objectives and stakeholder requirements
• Develop detailed solution documentation and technical specifications for Salesforce enhancements and integrations

Preferred Qualifications

• Salesforce certification is a plus
• Experience working with Agile teams and using tools such as Jira, Confluence, Monday, etc

Benefits

• This position has a salary range of $115k - $135k per year
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives