Senior Salesforce Business Analyst

Summary

Join Storable as a Senior Salesforce Business Analyst to lead impactful Salesforce initiatives, collaborate with stakeholders, and ensure alignment between our Salesforce and Go-to-Market platforms and business objectives. Drive revenue growth by providing expert guidance to stakeholders and technical teams. Serve as a crucial link between business needs and technical solutions, guaranteeing seamless integration. This role involves leading discovery sessions, designing scalable Salesforce solutions, managing cross-functional projects, and enhancing Salesforce processes. You will also mentor junior analysts, stay updated on Salesforce innovations, and provide training and documentation. Finally, present project outcomes to leadership teams.

Requirements

• 5+ years of experience as a Salesforce Business Analyst or similar Salesforce role
• Expert knowledge of Salesforce capabilities and best practices
• Expertise in Sales Cloud, Service Cloud, and Flow automation
• Strong understanding of Salesforce data structures and integrations
• Experience leading cross-functional projects and stakeholder engagement
• Proficiency with process mapping, user stories, and stakeholder management
• Experience working in Agile environments and collaborating with development teams
• Salesforce certifications (at least one of the following): Salesforce Business Analyst, Advanced Admin, or Platform App Builder
• A solid understanding of the capabilities and best practices of marketing automation platforms, such as SFMC, HubSpot, Marketo, or Pardot
• Comprehensive understanding of each activity in the lead-to-cash process from systems, business, and procedural viewpoints
• Proficiency in writing advanced spreadsheet functions
• All applicants must be currently authorized to work in the United States on a full-time basis

Responsibilities

• Lead discovery sessions with stakeholders to gather and document complex business requirements
• Design scalable Salesforce solutions that optimize business processes
• Lead cross-function projects and drive Salesforce enhancements
• Develop and refine user stories, process flows, and system requirements
• Partner with Salesforce Admins, Developers, and Business Leaders to deliver high-value solutions
• Analyze and improve existing Salesforce processes, ensuring alignment with industry best practices
• Conduct user acceptance testing (UAT) and drive adoption strategies
• Provide mentorship and guidance to junior analysts
• Stay updated on Salesforce innovations and recommend enhancements
• Provide training and documentation for end-users
• Present outcomes to leadership teams upon project completion

Preferred Qualifications

• Proficiency in SQL
• Experience with Workato, Dell Boomi, Mulesoft, or Zapier
• Project management certification

Benefits

• Generous health coverage for you and your family, including short- and long-term disability coverage, two-times base salary company-provided life insurance, emergency loans, legal coverage and more
• 401(k) match after 60 days, 100% vested after 1 year
• Employer contribution to your HSA, plus a HRA to help offset your deductible
• Engage remotely! Since 2020, we’ve transitioned to a fully remote environment but that doesn’t mean we’re not connected. We continue to run regular contests, trivia games, and virtual happy hours!
• Instant-access and flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. No waiting to use it or need for accruals
• Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things
• Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated
• We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time
• Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time
• Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively
• Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment
• Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed
• Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250
• Comprehensive fertility care to support your journey towards parenthood. From fertility treatments to consultations, we've got you covered
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• We offer financial experts to all our team members to help you make informed decisions and achieve your financial goals
• We offer break initiatives that promote relaxation, ensuring you can recharge and bring your best self to both work and personal endeavors
• Early Wage Access with DailyPay, this is an optional benefit that allows you to get your pay any time before payday and easily track how much you’re making
• Direct Student Loan Payment Program, Storable has partnered with Fidelity to make a contribution directly to your loan servicer, some qualifications and eligibility rules apply