Brightwheel is hiring a
Senior Salesforce Operations Administrator, Remote - United States

Summary

The job is for a Senior SysOps Administrator at Brightwheel, a remote company in the early education technology sector. The role involves improving systems and processes for sales and post-sales teams, managing projects of medium technical complexity, identifying gaps and ways to improve existing backend components, creating detailed technical documentation, and collaborating with internal stakeholders.

Requirements

• 4+ years experience of systems administration for sales operations or revenue operations, including 2+ years of administration for a hub-and-spoke Salesforce architecture
• 1+ years experience managing stakeholder expectations across multiple projects with competing priorities
• Proven experience with systems, integrations, and tools utilized for sales, marketing, and customer operations processes such as Salesforce, Gong, ChiliPiper, Intercom, Hubspot, Zendesk, Zapier, LeanData, etc
• Demonstrated proficiency with Salesforce’s declarative capabilities, including updates to lightning page layouts, complex user permissions, building custom formulas, creating validation rules, building and updating detailed Salesforce flows, etc
• Salesforce Administrator Certification required

Responsibilities

• Design, build, and implement meaningful enhancements to our systems that directly correlate to improving processes and end-user workflows for our rapidly growing sales and post-sales teams
• Act as one of the lead administrators and trusted knowledge experts within Salesforce and other integrated tools within brightwheel's tech stack
• Manage projects of medium technical complexity end-to-end including creating new and updating existing salesforce flows, managing user permissions, executing deployments between salesforce environments, managing settings between integrated tools, and launching new end-user processes
• Proactively identify gaps within current processes and/or ways to improve existing backend components to make them more efficient and scalable
• Create detailed technical documentation for the internal Systems Operations team for newly launched backend components and regularly maintain existing documentation for updates to existing components, as well as assist with end-user training and documentation when needed
• Collaborate with internal stakeholders from other business units to understand business needs and work together to solve them

Preferred Qualifications

Experience working in a startup is a plus

Benefits

• Premium medical, dental, and vision benefits
• Generous paid parental leave
• A flexible paid time off policy
• A monthly wellness and productivity stipend
• A Learning & Development stipend