Senior SAP Technology Specialist
Protera
πRemote - India
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Job highlights
Summary
Join Protera Technologies as a Senior SAP Technology Specialist, providing L3/L4 support for steady state customers, conducting customer meetings, and executing technical delivery activities. The role involves hands-on project experience with running SAP on AWS, Azure or GCP, BOBJ BI Platform/Data Services administration, upgrades, and support. Qualification and Experience: 8 to 15 years in SAP System Admin/NW/Basis Administration/Technical delivery.
Requirements
- 8 to 15 years in SAP System Admin/NW/Basis Administration/Technical delivery
- Current role with 70+ Hands-on delivery
- Experience with support and operations of SAP systems, SAP-specific infrastructure sizing, compute, storage, backup and recovery, networking, and security design
- Experience in customer-facing positions in support, service delivery management
- Experience on L3/L4 support for steady state customers. Must have experience on working with large customers (US base). Good experience on handling P1/P2 incidents
- Strong experience on SAP administration and database specially in HANA, Sybase ASE, Oracle. Hands-on experience on additional DB will be added advantage
- Strong conceptual knowledge and hands-on experience on HA, DR setup, test drills and troubleshooting
- Strong conceptual knowledge and hands-on experience on backup and recovery scenarios of SAP supported databases
- Good knowledge on running SAP on AWS, Azure or GCP
- Hands on experience in SAP system and database upgrades (end to end: planning to cutover planning and execution), handling performance issues, HyperCare support, SAP change management, performance optimization
- BOBJ BI Platform/Data Services Basis Administration, Upgrades and Support
- All non-HANA DB (Oracle/MSSQL/DB2/Sybase/MaxDB) Administration, Operations, and support β Must have at least 2 non-HANA DB exposure
- SAP Security (Basic knowledge and understanding)
- Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc
- SAP and cloud certifications
Responsibilities
- Conduct customer meetings for technical delivery
- Provide L3/L4 support for steady state customers
- Plan and execute L3/L4 activities like: SAP SPS and release upgrades, DB upgrades, System copies/refreshes, system installations, performance issues, HyperCare support, SAP change management and performance optimizations
- Handle P1/P2 incidents, RCA preparation and presentation to stakeholders
- Handle system performance issues for SAP and databases
- Plan and execute database related maintenance tasks for HANA, Sybase ASE, Oracle, MaxDB and DB2
- Support test drills for high availability, disaster recovery and DB restore/recovery
- Mentor and support junior colleagues
- Prepare and manage customer specific technical procedures
- Organize and drive ad-hoc customer meetings for managed services delivery
- Provide on-call support
Benefits
- Comprehensive medical benefits
- Gratuity, PF, EPS and Bonus, NPS
- Shift Allowances
- On-call Allowance
- Health and wellness Allowances
- Learning and Development Allowances
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