Senior Consultant, Marketing Cloud

Summary

Join Komodo Health's Marketing Cloud Team as a Salesforce Marketing Cloud expert, delivering technical solutions to Life Sciences clients. You will translate business needs into scalable solutions, build client relationships, and stay updated on industry trends. This client-facing role involves architecting tailored solutions, leading design reviews, and participating in implementation activities. You will leverage your expertise in Marketing Cloud, including AMPscript, SQL, and various Marketing Cloud studios. Komodo offers a hybrid work model and a competitive compensation and benefits package.

Requirements

• Consulting Experience
• Salesforce Marketing Cloud certifications (Admin, Developer, Email Specialist, Consultant) or willingness to acquire within 90 days
• Expert knowledge of Salesforce Marketing Cloud with technical expertise and experience using the Salesforce Marketing Cloud platform
• Experience with Marketing Cloud design and building custom data models in Marketing Cloud using data extensions
• Extensive experience using the Marketing Cloud Automations Studio and AMPscript
• Experience with Marketing Cloud Social Studio, Audience builder, Mobile Studio, Advertising Studio, Interaction Studio, and/or Datorama
• Experience in building custom preference centers and cloud pages
• Experience working in a collaborative environment to meet client business needs implementing Salesforce as part of a full project lifecycle
• Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understands core project management concepts, data modeling, theories, practices, and methods
• Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs
• Experience in documenting current state business processes and wire framing system designs using process flow diagram tools, sequence diagrams, as well as making recommendations for future state improved processes and system designs
• Exposure to Salesforce CRM and familiarity with basic configuration (objects, fields, permission sets, etc.)

Responsibilities

• Translate business requirements into a practical, scalable solution leveraging the functionality and best practices of Salesforce Marketing Cloud
• Work with customers to shape marketing automation design and strategy
• Strategically build relationships with relevant client sponsors and stakeholders within each project to actively identify and create future opportunities, client references, and to develop a robust industry network for the Practice area
• Stay current with business challenges clients are facing in relation to the practice area including new trends, market conditions, regulatory requirements, and the competitive landscape
• Navigate ideas from the whiteboard to polished business applications for our healthcare and life sciences customers
• Lead clients through design reviews to define and prioritize requirements and collaborate with project team members to design appropriate solutions and execute projects in a timely manner
• Participate in hands-on planning, configuration, development, and implementation activities for Marketing Cloud engagements
• Participate in client training and other implementation initiatives as a part of overall project deliverables
• Support customers within Salesforce Marketing Cloud environment, including setup and troubleshooting of email and SMS journeys, automations and queries, and Cloud Pages
• Lead technical design sessions with the client and identify gaps between client's current and desired end states
• Configure/setup integrations between Salesforce Marketing Cloud and Health Cloud using Marketing Cloud Connect
• Set up API connections within SFMC and test using Postman, for integration between SFMC and third parties (creative agencies looking to implement forms that submit into SFMC, etc)
• Implement custom preference centers within SFMC
• Writing AMPscript to produce dynamic cloud pages and email functionality
• Writing SQL queries to query audience data and manipulate it as needed within Query Studio and Automation Studio
• Create technical design documentation
• Perform Code Reviews
• Research and investigate new technologies
• Create, manage and run email and SMS metric reports
• Be the subject matter expert on Salesforce Data Cloud, identifying opportunities to implement for our clients as well as for internal Komodo applications

Preferred Qualifications

• Project leadership
• Agile SCRUM methodologies
• Omnichannel HCP, Patient, and Consumer expertise
• Marketing / Agency experience
• Health Cloud Experience
• Salesforce certifications, consulting, Life Sciences experience, particularly in Pharmaceutical is a plus

Benefits

• Performance-based bonuses
• Equity awards
• Comprehensive health, dental, and vision insurance
• Flexible time off and holidays
• 401(k) with company match
• Disability insurance
• Life insurance
• Leaves of absence in accordance with applicable state and local laws and regulations and company policy
• Competitive total rewards package including medical, dental and vision coverage
• 401k Retirement Plan
• Prepaid legal assistance
• Paid time off for vacation, sickness, holiday, and bereavement
• 100% company-paid life insurance
• Long-term disability insurance
• Hybrid work model