Senior Service Cloud Consultant

Summary

Join NeuraFlash, a leading AI and Salesforce innovator, as a Sr. Salesforce Consultant to contribute to their growing Service Cloud practice. You will work closely with clients to understand their business needs, design and develop custom Salesforce solutions, and ensure successful implementation. This role involves architecting and building Service Cloud and Field Service Lightning implementations, configuring Salesforce solutions using point-and-click tools, and collaborating with the AI team to create innovative solutions. You will have the opportunity to acquire new technical expertise and stay updated on the latest Salesforce features and launches.

Requirements

• 3+ years project experience in a hands-on position
• 2+ years experience with Salesforce in a development or configuration capacity
• Understanding of Customer Service and Field Service Business Operations with experience solving Complex Use Cases
• Solid understanding of Salesforce Platform and its architecture
• Basic understanding of Omni-channel, Knowledge Articles, Chatbots, Case Management, etc
• Basic understanding of Service Cloud Object model and relationships
• Basic understanding of Embedded Service Configuration and Email-to-Case + Web-to-Case
• Experience building Custom Applications, Lightning Experience, Salesforce Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
• Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

Responsibilities

• Work with our customers to define requirements, and also propose and deliver solutions
• Architect and build best-in-class implementations of Service Cloud and Field Service Lightning
• Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
• Build intuitive solutions around digital channels like chatbots and messaging
• Understand and leverage Salesforce Platform to implement scalable solutions
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Acquire new technical expertise and understanding of latest Salesforce features and major launches

Preferred Qualifications

• Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, Sales Cloud, or Field Service Consultant
• B.S. in Computer Science, Mathematics, Engineering, or similar technical degree/ equivalent experience
• Detail-oriented and a strong team player with great communication skills
• Keeps an open mind and must be flexible to change

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together