Senior ServiceNow Project Manager

Summary

Join NewRocket, a global ServiceNow partner, as a Senior Project Manager to lead complex ServiceNow implementation projects. You will manage all aspects of project delivery, from planning and execution to change adoption, ensuring exceptional outcomes and customer satisfaction. This client-facing role requires strong leadership, communication, and stakeholder management skills, along with proven OCM expertise. The ideal candidate will have 8-12 years of business/IT experience, including 5+ years leading technology projects using Agile and Waterfall methodologies. A PMP certification is required, and Agile/Scrum certifications are preferred. Occasional domestic and international travel may be required.

Requirements

• 8–12 years of business/IT experience, with 5+ years leading technology projects (Agile and Waterfall)
• Proven OCM expertise: driving change adoption, building communication and training plans, executing adoption KPIs
• Strong leadership, facilitation, communication, and stakeholder management skills
• Experience working in matrixed organizations and managing global teams
• PMP Certification required
• Bachelor’s degree in business, IT, or related field

Responsibilities

• Lead complex ServiceNow projects across ITSM, CSM, FSM, HRSM, and more product areas
• Manage project execution, timelines, budgets, scope, and stakeholder communication
• Drive Organizational Change Management initiatives: stakeholder assessments, communication plans, training, adoption metrics, and resistance management
• Facilitate workshops, meetings, and status reviews with internal and client teams
• Prepare detailed project plans, status reports, and performance measurement reports
• Mitigate risks and remove project barriers while ensuring quality standards
• Support internal change management activities and strategic initiatives within NewRocket

Preferred Qualifications

• Strong understanding of ServiceNow domains and platform capabilities
• Agile/Scrum certifications preferred
• BA/BS degree in Business Administration or technology related field preferred, or equivalent experience
• ServiceNow Certifications & Accreditations preferred