Senior Software Implementation Consultant

Summary

Join SquareWorks as a NetSuite consultant and manage multiple client engagements, building relationships and developing business opportunities. You will conduct client meetings, prioritize customer satisfaction, and leverage your NetSuite expertise to solve complex problems. This role requires strong communication, analytical, and problem-solving skills, along with a minimum of three years of business experience and familiarity with core NetSuite functionality. Experience in software, biotech, or wholesale distribution is preferred, as is familiarity with compliance and audit topics. The ideal candidate is a proactive, autonomous thinker committed to continuous personal and company growth.

Requirements

• Have impeccable written and oral communication skills
• Have at least moderate exposure to core NetSuite functionality
• Have at least two years of consulting or business analyst experience
• Have a strong understanding of general business principals
• Minimum of 3 years of business experience required, preferably in software, biotech, or wholesale distribution
• Must be familiar with, and interested in, business systems
• Exposure to multiple business system platforms and associated integrations required
• Must be familiar with basic accounting principles and terminology
• Must be familiar with core NetSuite functionality

Responsibilities

• Manage, with minimal guidance, multiple NetSuite support and software engagements across a wide variety of verticals while simultaneously building client relationships and developing business opportunities for the SquareWorks professional services team
• Prepare for and run recurring and ad-hoc client meetings and maintain ongoing relationship building activities to ensure client satisfaction and loyalty
• Prioritize customer service and customer satisfaction
• Have sharp analytical skills and be able to solve complex problems with minimal assistance, even when the topics involved are unfamiliar
• Be able to handle competing priorities effectively and with limited guidance
• Focus on autonomous thinking and a proactive approach to customer relationships
• Create high quality, clearly written documentation that explains work performed and solutions implemented
• Remain committed to highly responsive communication with our customers and team members
• Interact with team members in such a way as to maintain a positive and collaborative atmosphere
• Strive for continued personal growth; contribute in an ongoing and proactive way to the growth of the company

Preferred Qualifications

• Formal NetSuite system administration/consulting experience a plus
• Familiarity with compliance and audit-related topics a plus
• Previous experience deploying pre-packaged software solutions a plus