Remote Senior Consultant, Post Implementation Services

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Post-Implementation Senior Architect, you will support customers, think critically to design solutions, and work closely with other teams at Veeva.

Requirements

• Solid experience with configuring, supporting, and implementing software solutions (ideally content management software)
• Experience working in a consulting and/or customer-facing role and managing customer expectations
• Strong organizational skills with the ability to switch tasks quickly
• Excellent verbal and written communication skills in English
• Proven ability to work independently in a dynamic environment, comprehending and translating business requirements and creating corresponding solution designs
• At least a bachelor’s degree

Responsibilities

• Help to keep up to date and implement new features within the Veeva Vault R&D and Quality Suite
• Work closely with customer business and IT staff to understand their requirements
• Think critically to help design the solution your customers request as well as the solution they have not requested but may need
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology for our customers switching from on-premises to SaaS solutions
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program