Senior Solutions Architect

Summary

Join HackerOne as a Solutions Architect and help our biggest clients secure their products. This role involves technical delivery and consulting, working closely with enterprise-level customers to plan, launch, and manage bug bounty and vulnerability disclosure programs. You will leverage your security expertise to guide customers of all skill levels, from beginners to industry veterans. The position is primarily remote with occasional in-person requirements in specified locations. You will collaborate with internal teams and external hackers to ensure program success and contribute to product development. HackerOne offers a flexible work approach and a comprehensive benefits package.

Requirements

• 6+ years of application security experience, understand security fundamentals and common vulnerabilities (e.g. OWASP Top Ten)
• 3+ years of customer-facing or consulting experience (Some of this should include helping non-technical stakeholders understand security topics)
• Excellent written and verbal communication skills, and the ability to demonstrate empathy with multiple audiences
• You will be an advocate for both hackers and customers, and will need to appropriately influence and push back when needed to help both be successful
• Experience with security client engagements, e.g., pentesting, security consulting, vulnerability management, etc

Responsibilities

• Use your security expertise to help customers initiate, plan, launch, and operate bug bounty and vulnerability management programs
• Work with customers of all skill levels, from customers who have never done a bug bounty before to industry veterans
• Interview customers to understand their threat model and attack surface
• Help customers define scope and a test plan that will give them the results they’re looking for
• With our Community team, source hackers with talents that match the programs you help operate
• Educate and consult with customers on the security issues they encounter through their program
• Engage in discussions on industry-level security as thought leaders through press interviews, blog posts, and webinars
• Craft tailored roadmaps and milestone plans to help customers strengthen their security and elevate their bug bounty journey
• Use your security expertise to identify and execute new process improvements, playbooks, and shared tooling that increase the program success rate and make salable improvements across the Customer Support team
• Take feedback from customers and work with product/engineering to develop our product feature roadmap
• Use your security expertise to provide input to product and engineering on potential new features, prototypes, etc
• Support our Program Managers (Customer Success Managers) and other parts of the organization by handling escalations that require technical and security expertise

Benefits

• Health (medical, vision, dental), life, and disability insurance
• Equity stock options
• Retirement plans
• Paid public holidays and unlimited PTO
• Paid maternity and parental leave
• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
• Employee Assistance Program
• Flexible Work Stipend