Trace3 is hiring a
Senior Solutions Architect, Remote - United States

Summary

The job is for a Senior Solutions Architect at Trace3, focusing on Contact Center solutions. The role involves building relationships with clients, providing technical expertise, creating designs for projects, and requires specific knowledge of Cisco U/PCCE solutions. The candidate should have a Bachelor's Degree in Computer Science or equivalent experience, 8 years of comprehensive Contact Center and Collaboration background.

Requirements

• Bachelor’s Degree in Computer Science or equivalent experience
• Minimum 8 years of comprehensive Contact Center and Collaboration background
• In-depth understanding of Cisco U/PCCE solutions, including but not limited to: Cisco ICM, CVP, VVB, Finesse, CUIC, ECE, CUSP, CUBE, SIP, and server virtualization
• Knowledge of Cloud Contact Center (CCaaS) providers (E.g., Webex, Amazon, NICE, Genesys, RingCentral, Five9, etc.)
• Maintain certification and certificate requirements as needed by Cisco
• Maintain proficiency in technology areas required to successfully deploy and support Contact Center and Collaboration solutions
• Ability to map business needs to technology solutions
• Comfortable communicating and leading discussions and meetings with customers at a business and technical level
• Strong verbal and written communication skills

Responsibilities

• Develop an understanding of a Client's vision, market position, and opportunities
• Provide sales support and technical expertise on assigned engagements
• Serve as a design architect with a focus on on-premise and cloud Contact Center
• Assume responsibility for the pre-sales solution design(s) on qualified opportunities
• Work with account teams on proposals and create deliverables for the pre-sales process (Scope of Work, Bill of Materials, Solution Diagrams, etc.)
• Responsible for providing clients full support during a project’s lifecycle
• Present proposed solutions to the customer and respond to any inquiries
• Proactively follow-up with customers as requested and required in a timely manner
• Provide on-site assistance, as needed, to address and resolve issues
• Provide assurance of technical competency and completeness of presented materials to clients
• Work with vendors and manufacturers to maintain an up-to-date knowledge of their portfolios and offerings

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off