Senior Solutions Delivery Consultant

Summary

Join Nextiva as a Senior Solutions Delivery Consultant and redefine customer experiences. You will be responsible for the successful implementation of Nextiva Contact Center (NCC) solutions for enterprise customers, acting as the single point of contact from sales contract to deployment. This role demands expertise in solutions architecture, implementation, configuration, and project management. You will design solutions, capture technical requirements, manage complex contact center environments, and create complex call flows. The ideal candidate possesses deep technical knowledge and strong problem-solving skills, along with excellent communication and collaboration abilities. Nextiva offers a comprehensive compensation package and a supportive work environment.

Requirements

• BA/BS degree is desired
• Minimum 5 years of technical experience in UCaaS, CCaaS, and SaaS environments
• Minimum 3 years of experience as a Systems Architect, Software Engineer, Systems Analyst, Network Architect, or IT Consultant
• Proven experience (5 years) working in a contact center environment, focusing on API+Python and process optimization
• Deep understanding of leveraging REST APIs, JSON, and/or JavaScript
• Experience building integrations in API development, such as Postman, Mulesoft, or SoapUI
• Experience working with contact center platforms (e.g., Genesys, Avaya, Five9) and CRM systems (e.g., Salesforce, Zendesk)
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
• Strong communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex ideas to non-technical stakeholders
• Knowledge of SQL

Responsibilities

• Solution Design of Nextiva Contact Center for Enterprise customers in Professional Services, ensuring successful customer outcomes
• Technical Requirements Capture and design responsibility
• Manage complex contact center environments from initiation to completion
• Complex call flow design with Expert Contact Center configuration knowledge
• Extensive multi-location Contact Center configuration and deployment

Preferred Qualifications

CCaaS Dialer experience desired (Predictive, Preview, Progressive, Power, Auto)

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement