Senior Client Solutions Origination Team Manager

Summary

Join our expanding leadership team at Lendi as the Senior Client Solutions Origination Team Manager and take on a pivotal role in leading our Customer and Sales function.

Requirements

• Has at least 5 to 10 years of Australian Mortgage experience
• Has at least 3 years’ experience in a leadership capacity
• Experience relevant to the role is preferred with a strong understanding and previous exposure to the Australian Mortgage Market
• Must have extensive lending/broker/finance support experience, preferably in Credit Assessment with exposure to entire application processes from submission to settlement
• Proven track record of providing effective leadership and mentoring to Team Members
• Business/Commerce/Finance degree or diploma preferred but not essential
• Self-motivated with a desire to exceed expectations
• Ability to handle multiple tasks at once, delegate and prioritise as appropriate, based on the situation
• A high degree of competency in computer and web applications
• Excellent written, oral and interpersonal communication skills; including a strong and fluent command of English
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment

Responsibilities

• Responsible for the successful delivery of services to brokers, including meeting efficiency, quality and communication metrics
• Lead, motivate, and effectively manage a team of Managers handling teams who provide loan processing support brokers representing different brands and CS engagement models
• Partnering with Distribution (Sales) leaders on understanding current and future needs, and in promoting the work of your team
• Building relationships with Lenders to stay informed on lodgement requirements and create a bi-directional feedback loop
• Liaise and maintain relationship and engagement with additional key internal and external stakeholders
• Creating a highly engaged team, including as measured by Lendi Group’s twice yearly engagement surveys
• Actively demonstrating Lendi Group’s Values and Principles
• Work closely with Senior Management to provide strategic and performance support, in line with the business objectives
• Responsible for the delivery of strategic projects in support of the company’s Business and Growth targets
• Drive risk and control processes to manage the efficiency, quality, and strength of communication between your team and our brokers
• Champion the “growth mindset”; lead and continuously identify and implement process improvements
• Coach and mentor employees to drive performance to KPI targets, team member development and career aspirations
• Manage and ensure proper resourcing is maintained and provide coverage support for multiple teams as needed for operational business continuity

Benefits

• Flex-first (Work from home) but must be willing to work onsite as needed or once a week
• Health Insurance (HMO) for you & 1 free dependent
• Health & well-being programs
• Generous amount of leaves (total of 25 leaves - 20 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs)
• Competitive commissions/incentives
• Extra allowances will be given for WFH set-up such as internet subsidy
• Life insurance effective on Day 1
• Access to training and opportunities for career progression/promotion
• Fun & exciting monthly social clubs - at the moment done virtually
• Government mandated benefits are provided - SSS, Philhealth, & Pag-ibig