Senior Solutions Engineer

Summary

Join AireSpring, a leading provider of cloud communications, managed connectivity, and managed security, as a Solutions Engineer. You will be responsible for partner and customer technical engagement, requiring comprehensive technical knowledge and detailed solutions planning. This role involves accelerating revenue, delivering solutions through documentation, assisting sales teams, and handling technical questions. You will also create presentations, participate in meetings, and support sales activities. The position offers telecommuting options. The ideal candidate possesses extensive experience in a similar role and strong leadership and communication skills.

Requirements

• In depth experience and knowledge on the following (comparable experience is OK i.e. SD-WAN, Firewalls, Voice/IP services, etc. not vendor-specific although what we use is given as guidance)
• SD-WAN; (we sell VMware/VeloCloud, Fortinet) cpe, orchestrator, policies/config, analytics
• Firewalls; (we sell Fortinet) ports, protocols, apps, access rules, NAT/PAT rules, VPN, AAA
• Cisco, Adtran and Juniper CPE
• Fiber and Copper Ethernet, LTE, Satellite
• TCP/IP routing and switching (IP, HSRP/VRRP/GLBP, OSPF, BGP)
• SIP trunking (SSCA certification from the SIP School online a plus)
• UCaaS Hosted PBX platforms and VoIP phones (Cisco, MetaSwitch, Microsoft Teams)
• Cloud computing (AWS, Azure, GCP, others) w/focus on connectivity (Direct Connect, Express Route etc.)
• Hosted agent and contact center applications (CCaaS)
• Legacy PSTN, DID, ANALOG, FAX technologies
• IPsec VPN
• Must have extensive experience in a similar role
• Possess strong leadership and knowledge transfer skills
• Communicate effectively with other team members to ensure collaboration on solutions and swift resolution of problems
• Good teamwork skills
• Strong verbal, written, and display skills for customer interaction (Visio, PowerPoint, Adobe PDF, conference calls, etc.)
• Able to communicate concepts in both technical and layman’s terms
• Deep relationships and credibility with key Technology Solutions Distributors (TSDs) such as Telarus, AVANT, Intelisys, Sandler, TBI, and others

Responsibilities

• Partner and customer technical engagement requiring comprehensive technical knowledge, detailed solutions planning so that downline managed service engineers and others can implement our solutions per customer requirements/caveats, and other tasks which ultimately are focused on accelerating revenue and delivering solutions via documentation so that other internal teams can deliver on
• Assist our channel & account focused sales teams to drive revenue by helping to qualify accounts, answering RFP/RFI, preparing and delivering solution-based product presentations, producing customer network/solution diagrams (Visio, Scapple), demonstrating AireSpring products and services (online portal demos, orchestrators, etc), supporting trials that meet customer business requirements, training and mentoring staff and partners on technical material and products (internal/external webinar, powerpoint, live and other trainings), ensuring that all customer Sales Engineer solutions meet or exceed customer requirements while complying with all AireSpring technical, product, and financial requirements, assisting product and development teams in generating or modifying AireSpring products, and working with Marketing to complete white papers, collateral, and external training material
• Handling technical questions or issues that arise during a sales cycle while setting the appropriate customer expectation
• Travel to partner, customer, and trade show locations and events to complete presentations, participate in meetings, and to support Sales, Product, and/or Business Development activity

Benefits

• THIS POSITION IS OPEN TO TELECOMMUTE/WORK FROM HOME
• Medical Benefits with optional supplemental services through AFLAC
• Paid Time-Off Plan
• Paid Holidays
• 401K with employer match
• AT&T Discount on personal mobile plan