Remote Senior Solutions Engineer

Summary

Join EasyPost, a rapidly growing YC unicorn, as a Senior Solutions Engineering technical designer. This crucial role bridges the gap between sales and technical teams, requiring the creation of detailed technical specifications for proposed solutions. You will collaborate with sales, engineering, and customer teams, ensuring accurate and clear technical information for clients. Success in this role demands strong technical writing skills, a deep understanding of EasyPost's product suite, and the ability to translate complex technical concepts into easily understandable documentation. You will develop technical specifications, maintain product knowledge, create clear documentation, provide technical expertise, support account growth, and build customer relationships. This is an excellent opportunity to contribute to a hyper-growth company and make a significant impact on a product that helps ship millions of packages daily.

Requirements

• Possess a Bachelor’s Degree
• Have 8+ years of related experience, a master’s degree and 6+ years of related experience, or equivalent related work experience
• Possess excellent writing and communication skills
• Have experience in owning and building an end to end documentation process
• Understand Databases, RESTful APIs, and interpreting XML and JSON requests/responses
• Have the ability to handle communication with multiple internal teams
• Have the ability to tailor technical communication with all levels of customer understanding
• Have the ability to comprehend complex programming code
• Be willing to adapt to an evolving work environment
• Have customer facing experience with a customer first attitude

Responsibilities

• Develop Technical Specifications: Create comprehensive documentation outlining proposed solutions for customer needs and business rules, covering system architecture, feature details, performance metrics, and integration points
• Maintain Product Knowledge: Stay up to date on EasyPost's product features, capabilities, and limitations to ensure accuracy in technical documentation and solution representation
• Create Clear and Visual Documentation: Compose well-organized technical specifications, incorporating diagrams, charts, and visuals to facilitate understanding for diverse audiences
• Provide Technical Expertise: Collaborate during solution design phases, offering technical insights that contribute to the development of optimal solutions tailored to customer requirements
• Support Account Growth: Work closely with the Customer Success Management (CSM) team to identify opportunities for growth within customer accounts
• Build and Maintain Customer Relationships: Establish strong, long-term relationships with customers, ensuring clear communication and managing expectations, even in challenging situations

Preferred Qualifications

• Have past experience in pre-sales and or being the designer for an implementation
• Have experience in the shipping industry and be familiar with carriers as well as different shipping requirements around international, hazmat, hundred weight, etc

Benefits

• Comprehensive medical, dental, vision, and life insurance
• Competitive compensation package and equity
• 401(k) match
• Monthly work from home stipend of $50 net
• Flexible work schedule and paid time off
• Collaborative culture with a supportive team
• A great place to work with unlimited growth opportunities
• The opportunity to make massive contributions at a hyper-growth company
• Make an impact on a product helping ship millions of packages per day