Senior Solutions Engineer

Summary

Join Grafana Labs' Solutions Engineering team as a customer-facing product expert, contributing to worldwide growth by educating customers and ensuring their success. You will partner with the Sales team, deliver technical presentations, and provide product feedback. This role requires strong communication skills, technical expertise, and the ability to translate customer needs into solutions using Grafana Labs technology. The ideal candidate possesses 5+ years of technical pre-sales experience, ideally with open-source technologies or in the metrics/monitoring space. The position offers a competitive compensation package and benefits, including equity and a bonus.

Requirements

• Must be located in Great Lakes region
• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• You love solving technical challenges and thrive on bringing creative solutions to our customers
• You should have a technical mindset and a desire to grow technically

Responsibilities

• Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Deliver product and technical presentations to potential and existing customers
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
• Drive product conversations based on need and problems with customers
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

Preferred Qualifications

Ideally with Open Source technologies, or in the Metrics/Monitoring space

Benefits

• Equity
• Bonus (if applicable)