Senior Solutions Engineer

Summary

Join Lucid Software's Solution Engineering team as a passionate and organized individual to contribute to the growth of our product suite (Lucidchart, Lucidspark, and Lucidscale). You will work directly with the sales team, delivering custom technical demos, becoming a product expert, and solving customer challenges. This role requires 5+ years of relevant experience in a technical sales position, excellent communication skills, and a solution-oriented approach. Lucid offers a hybrid workplace promoting work-life balance and a collaborative culture. The ideal candidate will be based in the Midwest or Eastern US and possess experience with enterprise accounts and SaaS companies.

Requirements

• 5+ years of relevant experience (as a Solutions Engineer, Solutions Consultant, or other similar technical sales position)
• Peers would describe you as passionate, technical, hard-working, fun to be around, and someone who takes initiative
• Demonstrate interest in customer success
• Excellent written & verbal communication skills, including presentation acumen
• Detail-oriented, organized, and a good team player
• Bias towards finding solutions vs. shutting down ideas
• Can relate to Lucid Software's products and culture
• Can easily thrive working in a fast-paced, start-up-type environment
• Experience working in a customer-facing environment

Responsibilities

• Create and deliver custom technical demos of the Lucid product suite to prospects and customers
• Become a respected product expert internally and source of knowledge for customers
• Creative and strategic problem-solving to identify and solve inefficiencies in SE team operations
• Answer security-related questions and alleviate concerns
• Engage frequently with Product and Engineering teams to relay customer challenges and successes
• Other duties as assigned

Preferred Qualifications

• Based in the Midwest or Eastern US
• Experience working with enterprise accounts/customers
• Experience working in a customer-facing role, in sales, or at a SaaS company
• Experience with coding, Excel formulas, or other technical software tools
• Familiarity with Cloud Networking Architecture or Information Security is a plus
• Design-savvy and familiar with current UX design trends
• Experience with SCRUM/Agile methodologies

Benefits

• Hybrid workplace
• Promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team