Senior Solutions Engineer

Summary

Join Redox as a Senior Solutions Engineer and become a technical pre-sales expert, guiding prospective customers to success. You will work closely with technical and business stakeholders, building trust and confidence in the Redox platform. Responsibilities include designing integration strategies, understanding healthcare software integration capabilities, identifying platform development needs, and collaborating with internal teams. This role requires extensive experience in healthcare technology, EHR integration, and working with payer organizations. The ideal candidate possesses strong communication skills and a deep understanding of data standards. Redox offers a competitive salary, comprehensive benefits, and a 100% remote-first culture.

Requirements

• 5+ years of experience in healthcare technology
• 5+ years of robust EHR integration and workflow knowledge
• 3+ years of working with Payer and/or Healthcare organizations
• Functional and comfortable understanding of data standards like HL7v2, CDA, X12, FHIR, etc
• Demonstrated experience in selling or expanding usage of software solutions in the healthcare industry
• Excellent communication and presentation skills; persuasive and concise mastery over complex data-related concepts
• Deeply curious, cooperative, and eager to act

Responsibilities

• Build trusting relationships with our prospective customers during technical- and business-based discussions
• Act as a technical partner and adviser for prospective Redox customers
• Design integration strategies for a wide range of healthcare use cases, both in clinical and revenue cycle contexts
• Understand integration capabilities around the healthcare software industry to ensure proposed integration strategies are scalable
• Identify Redox platform development requirements when designing integration strategies
• Identify and communicate professional service requirements to facilitate an effective handoff from pre-sales to Redox’s Customer Success team
• Communicate, document, and track required development or product feedback with the appropriate product owner
• Advise and assist the Product Marketing team in maintaining technical product documentation

Preferred Qualifications

Direct experience with Redox’s platform or traditional interface engines, EHRs and payer platforms

Benefits

• 100% remote first culture (must be based in the US)
• Unlimited Flexible Time Off
• 15+ Observed Holidays
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
• R^Charge (6 weeks paid sabbatical + stipend)
• 401k match 50% for up to 8% on Day 1
• Medical/Dental/Vision Benefits on Day 1
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
• Paid Parental Leave (16 weeks)
• Productivity Stipend & Wellness Fund
• Redox Issued MacBook
• Virtual and/or in-person Team & Company Events
• Stock Options
• Employee Referral Bonus Program