Help at Home is hiring a
Senior Specialist

Summary

Join our team at Help At Home as a Senior RCM Specialist and assist with direction of activities of an assigned team, resolving moderately complex problems and ensuring the accuracy and timeliness of data generated by this function. This is a remote role that requires flexibility, a focus on progress over perfection, and strong communication skills.

Requirements

• Self-motivated; reliable; strong attention to details
• Strong communication skills, oral and written
• Excellent interpersonal skills; Demonstrates excellent communication and customer service skills under duress and in a fast pace; ability to function as a positive team member
• Intermediate to advanced skills with Microsoft Office Suite, especially Excel
• High School diploma or GED required
• Two (2) + years’ experience of revenue cycle management required

Responsibilities

• Ensure that client data is accurately entered into the system
• Complete tasks in accordance with payor requirements and agency policy
• Supervise processes by maintaining complete and accurate records
• Communicate with the state and managed care organizations for resolution of issues, if needed
• Make decisions and solve problems - analyzing information and evaluating results to choose the best solution
• Administer, company and departmental policies and procedures and take appropriate actions
• Manage day to day issues and problems, escalating in a timely manner as necessary
• Assist in monitoring reporting tools to track key performance indicators. Reports results, trends and potential issues to RCM Supervisor/Manager
• Responsible for mentoring, coaching, training new and current employees to perform task and responsibilities more effectively and efficiently
• Recommend policy and procedure changes after assessing and solving issues/concerns
• Perform other related duties as assigned