RepeatMD is hiring a
Senior Support Specialist

Summary

Join our dynamic and fast-growing startup as a Senior Support Specialist to help clients grow their practices with our innovative platform.

Requirements

• Strong problem-solving and troubleshooting skills
• Excellent communication skills, both written and verbal
• Ability to explain complex concepts in simple terms
• Experience with CRM systems and support ticketing software
• Proven track record of managing high-priority customer issues
• Bachelor's degree or equivalent experience
• Experience in customer support or technical support roles

Responsibilities

• Provide expert support for payment-related issues via phone, email, and other channels
• Conduct proactive outreach to identify and resolve potential payment problems
• Manage merchant accounts on Stripe, including setup, configuration, and troubleshooting
• Guide clients through merchant account onboarding if they need extra help via scheduled callbacks
• Collaborate with internal teams to enhance payment systems and workflows
• Partner with Stripe Support to assess the best next steps for our accounts in a variety of scenarios
• Develop and maintain documentation for payment procedures and troubleshooting
• Train and mentor junior support staff on payment operations and Stripe management

Benefits

• Competitive salary
• Employee Bonus Plan
• Medical, Dental, Vision, and 401k through Justworks
• Stock options
• Unlimited PTO
• Parental leave; (12-weeks maternity and 4-weeks paternity leave) because we know that being a parent is the most important job you’ll ever have
• Hybrid work environment