Senior Staff Outbound Product Manager

Summary

Join ServiceNow's CRM Workflow business unit as an Outbound Product Manager and play a crucial role in scaling our high-growth business. You will develop high-quality enablement content, understand customer use cases, influence the product roadmap, and create best practice assets. This role requires collaboration with various teams, including Product Marketing, Product Success, and Technical Alliances. You will act as a trusted resource and product evangelist within the financial services industry, guiding cross-functional execution of product strategy and go-to-market plans. The position offers a competitive salary and benefits package, including health plans, 401(k) with company match, and flexible time away.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 12+ years of Product Management or related experience
• Strong background in CRM or BPM applications (especially cross-industry data models)
• Deep GTM experience and strong customer orientation
• Experience in PaaS/SaaS environments
• Experience working with industry influencers to evangelize products
• Exceptional written and verbal communication skills; ability to write GTM content
• Strong collaboration and people skills across teams and stakeholders

Responsibilities

• Develop high-quality enablement content that demonstrates product value—especially workflows and task orchestration for service teams
• Understand customer use cases and success outcomes to: Influence product roadmap
• Document insights for alignment with customer needs
• Create best practice assets to drive adoption by customers and partners
• Act as a trusted resource and product evangelist within the financial services industry
• Collaborate with: Industry influencers and strategic partners
• Inbound Product Management
• Product Marketing
• Product Success
• Technical Alliances
• Guide cross-functional execution of product strategy, release themes, and go-to-market (GTM) plans

Preferred Qualifications

• ServiceNow Certification (or actively working toward one)
• Financial services solutions background (optional but valued)

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs