Senior Staff Product Operations Manager

Summary

Join Sprout Social's R&D Operations team as a Senior Staff Technical Program Manager! Reporting to the Chief of Staff & Head of Ops for R&D, you will drive successful delivery of strategic programs, lead cross-functional initiatives, and build program management frameworks. You'll partner with executive leaders and stakeholders across various teams. This role requires 10+ years of experience in software organizations and a proven track record of leading large-scale programs. Sprout offers a comprehensive benefits package including insurance, flexible PTO, parental leave, wellness initiatives, and professional development opportunities. The role is remote, with candidates needing to be based in British Columbia or Ontario.

Requirements

• 10+ years of experience working in software organizations in Engineering, Program Management, or Technical Program Management roles
• Proven track record of leading large-scale, high-impact, cross-functional technical programs
• Experience in high-growth SaaS environments

Responsibilities

• Develop and execute program strategy, roadmap and timeline that align with our business objectives and key stakeholder needs
• Lead the execution of high-impact, cross-functional programs from initiation through delivery — including program setup, planning, resource alignment, risk and issue management, decision-making, and progress reporting. Oversee scope, budget, and resource utilization to help us measure ROI and ensure efficient execution
• Confidently partner with executive leaders and stakeholders across engineering, product, design, GTM, and platform teams. Build trusted relationships to effectively drive decision making, prioritization, and well-paced execution
• Build and continuously improve frameworks that define and refine how we work in R&D on large-scale programs, ensuring they are scalable, effective, and easy for teams to adopt and apply
• Help shape our Program Management function in R&D

Preferred Qualifications

• Strong strategic thinking with the ability to connect day-to-day execution to broader business objectives
• Skilled at navigating ambiguity and bringing clarity and focus to teams
• Excellent leadership, organizational, and communication skills
• Experience using Atlassian products (Jira, Confluence), Google Suite (Docs, Slides, Sheets), Mixpanel and Tableau

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan