Senior Staff Product Operations Manager

Summary

Join Sprout Social's R&D Operations team as a Senior Staff Technical Program Manager! Reporting to the Chief of Staff & Head of Ops for R&D, you will drive successful delivery of strategic programs, lead cross-functional initiatives, and build strong relationships with executive leaders and stakeholders. You will develop and improve program management frameworks, ensuring scalability and ease of adoption. This role requires 10+ years of experience in software organizations and a proven track record of leading large-scale technical programs. If you are a strategic thinker passionate about organizing R&D teams, this opportunity is for you!

Requirements

• 10+ years of experience working in software organizations in Engineering, Program Management, or Technical Program Management roles
• Proven track record of leading large-scale, high-impact, cross-functional technical programs
• Experience in high-growth SaaS environments

Responsibilities

• Develop and execute program strategy, roadmap and timeline that align with our business objectives and key stakeholder needs
• Lead the execution of high-impact, cross-functional programs from initiation through delivery — including program setup, planning, resource alignment, risk and issue management, decision-making, and progress reporting. Oversee scope, budget, and resource utilization to help us measure ROI and ensure efficient execution
• Confidently partner with executive leaders and stakeholders across engineering, product, design, GTM, and platform teams. Build trusted relationships to effectively drive decision making, prioritization, and well-paced execution
• Build and continuously improve frameworks that define and refine how we work in R&D on large-scale programs, ensuring they are scalable, effective, and easy for teams to adopt and apply
• Help shape our Program Management function in R&D

Preferred Qualifications

• Strong strategic thinking with the ability to connect day-to-day execution to broader business objectives
• Skilled at navigating ambiguity and bringing clarity and focus to teams
• Excellent leadership, organizational, and communication skills
• Experience using Atlassian products (Jira, Confluence), Google Suite (Docs, Slides, Sheets), Mixpanel and Tableau

Benefits

• Medical, dental, vision, basic life, accidental death, and dismemberment insurance
• Modern Health (a wellness benefit)
• Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution
• Flexible Paid Time Off
• Ten paid holidays
• Restricted stock units (RSUs) under Sprout’s equity plan