Senior Staff Technical Program Manager

Summary

Join ServiceNow as a Staff Technical Program Manager and lead product and engineering teams in revolutionizing customer and industry workflows. You will identify and solve problems, make critical decisions, and proactively find the best solutions. This role requires working on complex, high-priority initiatives while meeting tight deadlines and continuously improving processes and tools. You will collaborate with cross-functional teams, spearhead planning processes, and drive engineering excellence. The position offers a competitive salary, equity, benefits, and opportunities for professional growth. ServiceNow is committed to creating a flexible and inclusive work environment.

Requirements

• 10+ years of project/program management experience in mid/large size companies, ideally on a design team
• BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience

Responsibilities

• Lead product and engineering teams that revolutionize customer and industry workflows, enhancing efficiency and setting new standards
• Identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward
• Work on new, complex, high-priority initiatives with a sense of urgency while remaining flexible and meeting tight deadlines
• Apply your breadth of experience to make continuous improvements to process and tools that support delivery of software
• Spearhead pre-planning and planning processes within CSM platform teams, ensuring alignment with strategic priorities
• Drive engineering excellence by tracking and supporting the organization in meeting deliverables and key metrics
• Facilitate timely engagement from cross-functional teams to prevent bottlenecks
• Act as a change agent, championing and communicating innovative solutions across the organization
• Deliver effective strategies and solutions by proactively mitigating obstacles

Preferred Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Experience collaborating with cross-functional teams in product-based organizations
• SAFe experience a plus along with metrics reporting experience

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs