Senior Success Strategy Operations Analyst

Summary

Join the HubSpot Customer Success Strategy and Operations (CSSO) team as a Senior Strategy and Operations Analyst. You will provide data-driven support to the Customer Success organization, conduct performance analysis, manage forecasts, and collaborate on cross-functional projects. This role requires strong analytical skills, advanced Excel and SQL knowledge, and excellent communication abilities. A Bachelor's degree and 4+ years of experience are typically required. HubSpot offers a competitive compensation package including base salary, commission, bonuses, and potential equity, along with benefits and a flexible work environment.

Requirements

• A Customer-First mindset and passion for supporting customer-facing teams
• Have strong communication skills and are excited by the prospect of talking to customers and teams across HubSpot and translating data into insights
• Have advanced Excel knowledge, SQL and data visualization software experience (Looker, Tableau, etc.)
• Results Orientated; you not only run the numbers but also embrace the responsibility of executing on your recommendations
• Thrive in a fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture
• Typically requires a Bachelor’s degree and a minimum of 4 years of related experience; or an advanced degree without experience; or equivalent work experience

Responsibilities

• Provide data-driven, operational and decision-making support to the Customer Success organization and management team
• Support our operating cadence of weekly, monthly and quarterly performance analysis, forecasting and business reviews
• Maintain your business units headcount and capacity forecast and liaise with leadership and finance on any risk/opportunity
• Understand global demands and nuances, and partner with leaders on regional projects
• Respond to business requests, compile root cause analyses and solve common issues
• Support cross-functional programs, processes, and systems to drive performance and productivity improvements

Preferred Qualifications

• Experience with SQL, Python, R (or similar statistical tools)
• Prior experience in management consulting, finance, strategy & ops

Benefits

• Base salary
• On-target commission for employees in eligible roles
• Annual bonus targets under HubSpot’s bonus plan for eligible roles
• Restricted stock units (RSUs) (for some roles)
• Overtime pay (for some roles)
• Flexible work environment