Senior Operations Analyst

Summary

Join Pleo's Strategy and Commercial Effectiveness team in Chennai as a Senior Operations Analyst. This hybrid role, operating within the CET timezone, focuses on enhancing Pleo's GTM efficiency through innovative solutions and process improvements. You will build and maintain workflows in HubSpot, develop insightful reports, and collaborate with cross-functional teams. The ideal candidate possesses strong experience in Sales or CS Operations, CRM proficiency (HubSpot preferred), and proven success in optimizing sales processes. This position offers the opportunity to contribute to significant business growth within a dynamic and collaborative environment.

Requirements

• Minimum of 2 years of experience in an Operations role
• Strong expertise in HubSpot or other CRMs, including workflow and report management
• Proven ability to improve sales efficiency through process optimization and data-driven insights
• Proficiency in Excel or Gsheet, including formulas, pivot tables, and data visualisation techniques
• Excellent organizational, execution and stakeholder management skills with a proven ability to prioritize and manage multiple projects concurrently, manage stakeholders and ensure timely delivery

Responsibilities

• Build, maintain, and continuously improve our Sales and CS workflows and processes within HubSpot related to our GTM engine
• Develop new workflow processes for our 10x strategic projects enhancing Sales and CS efficiency, as well as our GTM connections to Comms and Product
• Provide enablement to Sales and CS reps on new processes you have created
• Work and develop a strong relationship with our key stakeholders across our commercial, engineering and product teams
• Write and maintain comprehensive documentation for all processes you manage or implement
• Develop visualizations and dashboards to present data clearly and effectively
• Create, maintain, and improve Sales and CS reports in HubSpot and Excel
• Conduct detailed analysis of Sales data to derive insights and trends that support sales strategy and performance
• Tackle ambiguous challenges using innovative solutions and strong problem-solving strategies
• Prioritize solutions that minimize disruption to existing systems while ensuring seamless operational continuity
• Collaborate effectively with internal RevOps teams to resolve issues

Benefits

Hybrid working arrangement