Senior Systems Engineer

Summary

Join IT Concepts, Inc. as a Senior Systems Engineer to provide technical support for the VA-ESOM contract across the United States. You will offer comprehensive application administration support, maintain knowledge-based documents, and assist in setting up essential administration components. Responsibilities include supporting software installations, troubleshooting systems, and identifying advanced technologies. This remote position requires a Master's degree or 10 years of relevant experience and expertise in IT principles and practices. The company offers a competitive benefits package, including paid time off, healthcare, and professional development opportunities.

Requirements

• Master's degree in computer science, electronics engineering, or other engineering or technical discipline OR 10 years of additional relevant experience may be substituted for education
• 10 years of relevant experience
• Expertise in IT principles and practices, proficiency with Microsoft Office applications, and an understanding of system administration in a Windows environment
• Adapt to changing priorities with strong analytical, problem-solving, and communication skills and sharp attention to detail
• Effective communication, collaboration, organization, and coordination across multiple levels to ensure consistent and unified messaging in large organizations
• Expertise in operating under high-pressure situations, flawless execution during crises, and mitigating applications/system risks
• Ability to work with teams, but self-motivated to complete projects on your own
• Able to obtain and maintain Public Trust Clearance
• US Citizen or Green Card holder

Responsibilities

• Provide comprehensive application administration support services for IT operations software at an enterprise level, including installation, maintenance, and administration of the application
• Offer subject matter expertise for configuring and customizing the application
• Maintain and update knowledge-based documents, evaluate application configurations, and implement Government-recommended improvements within the Information Technology Infrastructure Library (ITIL) framework
• Assist in the setting up essential administration components like notifications, service level agreements, and service contracts for the VA ESOM Contract
• Ensure all system changes are documented following VA policy and the current change management framework
• Support the installation and configuration of VA Technical Reference Model third-party software applications and assist users, software vendors, and other administrators with application-related problems and projects
• Implement new releases, functionalities, and patches as part of ongoing support efforts, ensuring the applications operate efficiently and effectively
• Maintain and troubleshoot various systems and networks, including high volume/availability systems
• Support the VA’s system monitoring framework that utilizes both passive and active monitoring tools (including, for example, Tachyon, Configuration Manager) to continuously assess the health and performance of more than 600,000 endpoint devices within the VA network
• Troubleshoot problems and issues identified by customers and implement corrective actions quickly
• Research various aspects of proposed strategies and alternatives, summarizing the findings
• Identify and use different process analysis methods to assess the impact of complex issues when necessary
• Provide a comprehensive list of all alternatives considered and a detailed summary of the cost, schedule, performance risks, and benefits if alternative approaches are needed
• Identify advanced technologies and potential implementation plans that offer real-time insights and predictive analysis to support informed, data-driven decisions that align with customer goals

Preferred Qualifications

• Experience supporting a federal client
• Section 508 Conformance experience or knowledge
• Knowledge of ITIL Framework

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Flexibility to take a course, complete a certification, or engage in other professional growth and networking