Senior Talent Research & Intelligence Analyst

Summary

Join Twilio as a Sr. Talent Research & Intelligence Analyst and play a pivotal role in shaping the company's global talent strategy. As an individual contributor, you will provide crucial insights on labor market trends and talent pools to the Talent Acquisition Team and key stakeholders. You will act as a trusted advisor, using internal and external talent market insights to inform decision-making and long-term workforce strategy. Your responsibilities include owning research deliverables, providing competitive talent insights, proactively partnering to deliver insights, using various research tools, building strategic talent communities, collaborating with teammates, and acting as a subject matter expert. This role requires a Bachelor’s degree or equivalent experience, along with 6-8+ years of professional experience in a relevant field. The position offers competitive pay, generous time-off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• Educational Background: Bachelor’s degree or equivalent experience, with 6-8+ years of professional experience in research, analytics, consulting, or finance
• Technical Expertise: Mastery of analytical tools such as Sheets, Excel, Draup, Pitchbook, and LTI. Skilled in automating workflows, building insightful dashboards, and seamlessly integrating multiple data sources to deliver impactful analyses
• Systems Thinker: Ability to connect the dots across the talent ecosystem and anticipate the ripple effects of talent trends. Experienced in synthesizing data from diverse platforms—including Draup, Pitchbook, and LinkedIn—using automated approaches to inform strategy and research
• Insightful Storytelling & Influence: Adept at translating complex research findings into clear, actionable insights and tailored recommendations. Confident presenter who adapts messaging to a variety of audiences, driving meaningful discussions and informed decisions with compelling, templatized deliverables
• Collaborative Stakeholder Partner: Proactive, thoughtful, and rigorous partner to cross-functional teams within the People Organization and to business executives. Proven ability to engage senior leaders, build strong relationships, and deliver market intelligence that proactively addresses evolving business needs
• Curiosity: Naturally curious and motivated to ask the necessary questions that deepen understanding of business challenges and potential solutions, leveraging data to uncover critical insights
• Analytical Problem Solver: Strong analytical and problem-solving skills, with advanced project management capabilities. Connects people and ideas to drive innovative outcomes and displays strong intellectual curiosity and agility

Responsibilities

• Own research deliverables from inception to delivery, including stakeholder engagement, alignment with Talent and Twilio priorities, research analysis and effective communication of findings
• Provide competitive talent insights to senior TA, HR and business leaders critical to our talent strategies and workforce planning
• Proactively partner to deliver insights in anticipation of business needs and priorities that will help Twilio respond to changing market trends
• Use a variety of research tools and approaches to drive and deliver research across multiple markets and functions
• Build and activate strategic talent communities to enhance the impact of talent strategies for priority roles and/or locations
• Collaborate with teammates to identify the simplest, most effective solutions to stakeholder challenges
• Act as subject matter expert on labor markets, industry trends, and associated research methodologies

Preferred Qualifications

• Analytical Tool Proficiency: Experience using LinkedIn Talent Insights, Draup, and Pitchbook
• Business Acumen: Ability to see the big picture, making meaningful connections that propel organizational goals forward
• Senior Stakeholder Engagement: Demonstrated experience building relationships with, and delivering presentations to, VP-level and above audiences

Benefits

• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave