Senior Tech Writer

Summary

Join Pleo's team as a Technical Writer and transform how we approach technical documentation. You will create a platform empowering engineers to write clear documentation, educate on best practices, and produce excellent technical content. You'll advocate for external developers, influencing API design for a better developer experience. This role offers the chance to significantly impact Pleo's technical documentation across the organization and beyond. The position is remote-first, based in the UK, Portugal, or Spain. The team focuses on providing self-service tools for external engineers, guiding internal engineers in API design and documentation, and empowering users to manage integrations easily.

Requirements

• Strong Understanding of API Concepts: A solid understanding of engineering concepts related to APIs is essential. This includes familiarity with authentication methods (OAuth, API keys), webhooks, and the ability to grasp complex technical concepts and explain them in simple terms
• Autonomy and Proactivity: Being able to set your own roadmap and priorities based on team and stakeholder needs, proactively identifying documentation gaps, and keeping content updated. Being able to work across teams to define and implement processes that align with existing workflows and make documentation easier at Pleo
• Great communication skills: Creating and maintaining clear, user-friendly documentation, including API documentation, integration guides, and onboarding materials. Ensuring content quality, consistency, and alignment with Pleo's tone of voice, as is the ability to review and edit content from other teams
• Cross-Functional Collaboration & Developer Experience Focus: Ability to collaborate closely with product managers, engineers, and designers to translate technical information into clear content. Experience in championing the developer experience by partnering with designers to improve information architecture, content discoverability, and overall usability
• Analytical Skills: Proactively seek out, analyze, and iterate on user and stakeholder feedback to drive documentation improvements
• Work in English with ease (it's our company language)
• Are very curious about the story and the people behind the data
• Continuous learner, systematic
• Empathetic of people and stakeholders

Responsibilities

• Enabling creation and maintenance of an extensive range of technical documentation, including API guides, integration manuals, SDK documentation, tutorials, and partner onboarding materials, being accountable to ensure they are up to date and in alignment with the latest platform features and best practices
• Collaborating with product managers, internal & external engineers, and partners to identify documentation requirements, inform API design decisions, while advocating for user, partner, and external developer needs, and incorporating feedback to enhance documentation quality and developer experience
• Managing the lifecycle of documentation projects, including planning, scheduling, and tracking progress to ensure the timely publication of accurate and user-friendly technical content that supports both internal developer productivity and the external partner ecosystem

Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets 🍜
• Private health insurance to ensure you’re fit in body and mind to do your best work
• This will be a fully remote role, but we also have offices if you like to work in an office environment
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
• We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️‍🩹
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶