Deputy is hiring a
Senior Technical Account Manager

Summary

The job is for a Senior Technical Account Manager (TAM) at Deputy, a global SaaS workforce management company. The role involves supporting the growth of Deputy products with strategic customers, providing technical consultation, and facilitating the resolution of technical issues. The TAM will also institutionalise customer accounts by automating manual workflows and driving long-term solutions for customers.

Requirements

• 5+ years of experience in a TAM role or similar role responsibilities
• Ability to analyse & interpret business requirements and customer interactions to anticipate and guide client needs
• Confident with technical workflows around APIs, SFTP files and endpoints, and sync solutions
• Comfortable working cross-functionally with implementation, support, and engineering teams

Responsibilities

• Drive ongoing proactive technical consultation with key customers to support growth, satisfaction, utilisation, and retention
• Be a technical advisor with your customers by understanding their business/operational needs and technical challenges, and help them achieve the greatest value from the Deputy platform
• Proactively conceptualise creative solutions to meet customers’ demands and partner collaboratively with our Success, Support, Delivery services, Product, and Engineering teams, plus Partners to facilitate the creation of the customer’s needs within the product globally
• Facilitate the resolution of technical issues and translate these issues for support or engineering to help resolve quickly (diagnosis, document, etc.)
• Institutionalise customer accounts by automating manual workflows, simplifying planning frameworks, and driving long-term solutions for customers
• Be the voice of the customer and act as a technical liaison by documenting and providing ongoing feedback to educate internal technical teams on customer needs and challenges

Preferred Qualifications

• Software development and architecture experience is desirable
• Project management experience and skills is highly desirable

Benefits

• Share Options
• Paternity/Maternity Leave Policies
• Personal Learning & Development Fund
• Flexible Work Policy
• Company wide Development & Coaching
• Hackathons
• Awards - 'Your Time to Shine & Celebrate Success
• Social Events & variety of social clubs (Books, LGBT, Games, Sports)
• Mental Health Support
• Munch & Learns