Senior Technical Consultant

Summary

Join Vercel as a Senior Technical Consultant and lead technical strategy, adoption, and long-term success for our most valuable Enterprise customers. As a named account owner, you will act as the technical lead, ensuring customers adopt Vercel-first solutions and optimize their architectures. You will execute technical success initiatives, identify customer challenges, and drive adoption and optimization. Collaboration with Customer Success Managers, Product, and Engineering teams is key to aligning technical strategy with business objectives and providing feedback to enhance Vercel's platform. You will also contribute to internal enablement efforts, sharing knowledge and best practices. This role requires strong technical expertise, excellent communication skills, and a passion for customer success.

Requirements

• 7+ years of experience in frontend development, solutions engineering or a related role
• Expertise in Enterprise-level Next.js, React, and modern web performance best practices
• Strong ability to diagnose complex technical challenges and provide structured recommendations for optimization
• Experience guiding customers through best practices, scalability strategies, and architectural decisions
• Proven ability in driving technical strategy for high-value technical migrations
• Strong communication and relationship-building skills, with experience influencing both technical and business stakeholders
• Experience collaborating cross-functionally with Customer Success, Product, and Engineering teams
• Passion for helping customer succeed and advocating for technical excellence

Responsibilities

• Own the technical strategy for a portfolio of Enterprise accounts, ensuring customers maximize the value of Vercel
• Advocate for Vercel-first solutions, ensuring customers align their technical decisions with best practices
• Lead technical reviews and performance assessments, proactively identifying opportunities for improvement
• Influence customer adoption of Vercel features, guiding their teams through implementation and best practices
• Work cross-functionally with Customer Success Managers, Product, and Engineering to resolve customer challenges and drive long-term success
• Provide structured technical feedback to internal teams, influencing roadmap priorities based on customer needs
• Drive strategic technical initiatives within key accounts, helping customers scale and optimize their projects
• Contribute to internal enablement efforts, sharing knowledge and best practices to improve effectiveness of the Field Engineering org

Preferred Qualifications

• Have experience working with Vercel Enterprise, Next.js, or similar frontend hosting platforms
• Have a background in web performance, Core Web Vitals, and large-scale frontend applications
• Understand incident management, procedural communication, and enterprise-level technical consulting
• Have contributed to open-source projects, technical documentation, or developer enablement
• Are comfortable working in a fast-pasted, remote-friendly environment with global teams

Benefits

• Competitive compensation package, including equity
• Inclusive Healthcare Package
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
• Flexible Time Off
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed