Senior Technical Instructor

Summary

Join Workato as a Senior Technical Instructor and create, execute, and operationalize instructor-led training for customers and partners. Design and build program capabilities, frameworks, and metrics. Collaborate with cross-functional teams and subject matter experts to ensure alignment. Develop engaging learning activities and compelling curriculum. Maintain and update training materials. Recommend improvements to Workato’s education services. Stay current with industry tools and technologies. Work with cross-functional teams to deliver a comprehensive suite of instructor-led events. Adapt training delivery methods and assess student practical exercises. Track and analyze key performance indicators (KPIs). Telecommute from any U.S. location with occasional travel.

Requirements

• Bachelor’s degree, or foreign equivalent, in n Computer Information Systems, Engineering, or related field plus five (5) years of progressively responsible experience in job offered or as a Solutions Consultant, Automation Consultant or related occupation
• Experience communicating with Technical and Business stakeholders
• Experience working in an iPaaS/SaaS organization
• Experience documenting business processes and applying technology to optimize and automate these processes
• Understanding of operating models, SDLC, security, and governance in large enterprises
• Knowledge of key applications such as Salesforce, NetSuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases, etc. Any suitable combination of education, training and/or experience is acceptable

Responsibilities

• Create, execute, and operationalize instructor-led training (virtual/in-person) for customers and partners
• Design, build, and operationalize program capabilities, frameworks and metrics
• Harmonize cross-functional teams and subject matter experts to ensure ongoing alignment with programs
• Collaborate with stakeholders to create engaging learning activities and compelling curriculum to enhance retention and drive customer outcomes
• Maintain and update training materials in response to product updates and changes
• Develop advanced instructor-led training materials
• Recommend improvements to Workato’s education services
• Stay up to date with industry tools and technologies to improve the virtual and in-person training experience
• Work with cross-functional teams to deliver a comprehensive suite of instructor-led events, targeting different customer personas and skill-levels
• Adapt training delivery methods to accommodate various personas. Assess student practical exercises
• Track and analyze key performance indicators (KPIs) such as surveys, Instructor Utilization, registration to participation, passed exams, and testimonials
• Telecommute from any U.S. location
• Travel anywhere in the U.S. every few months 1-5 days at a time. May travel to various, unanticipated worksites throughout the U.S