Loopio is hiring a
Senior Technical Integration Manager, Remote - Canada

Summary

The job description is for a Sr. Technical Integrations Manager role at Loopio, a remote-first company. The role involves supporting strategic accounts, implementing automation workflows, generating reports, making recommendations, serving as primary point of contact for integration projects, reviewing and improving internal documentation, and growing product and industry expertise.

Requirements

• 2-3 years experience of working on Enterprise software implementation and system integration projects for a SaaS product in a B2B environment
• Must have experience working with Salesforce, APIs, Single Sign On, and other B2B SaaS technologies

Responsibilities

• Meet with Loopio’s customers to scope out technical integration (CRM, SSO, Seismic, APIs, and others) to implement automation workflows
• Generate and analyse reports using Salesforce (Gainsight) and Amplitude, as well as through scripted queries in the Loopio database
• Make recommendations and consult based on best practices, as well as sustainable solutions that scale, balancing customization with desired customer outcomes
• Serve as primary point of contact for scheduling, scope confirmation, documentation and delivering and/or receiving materials of integration projects from clients
• Work in sandboxes, and access application environments to test out and triage integrations to QA and ensure a successful workflow, as well as transfer of knowledge to the appropriate customer teams
• Play a role in reviewing, updating, and improving our internal documentation, client-facing materials, and project delivery methods
• Regularly communicate new workflows and integration projects back to Customer Success and Sales teams, as well as Engineering, Product and Design teams
• Grow and share knowledge. You will increase your product and industry expertise, evolving into a subject matter expert on Loopio. You will become a trusted advisor to internal and external teams, share your experience and insights informally, and produce high-quality training materials

Preferred Qualifications

• Previous CRM Integration exposure (Salesforce, Microsoft Dynamics) are a must have in this role
• Previous experience with SSO (preferably Google SSO and SAML, and Okta) and Sales tools such as Seismic are a nice to have in this role

Benefits

• Your manager supports your development by providing ongoing feedback and regular 1-on-1s
• You have tons of autonomy and responsibility: this role provides an opportunity to try new things and push creative boundaries
• You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (every Looper receives a professional mastery allowance each year)
• You’ll be set up to work remotely with a MacBook laptop, a monthly phone and internet allowance, and a work-from-home budget to help get your home office all set up!
• Join us in regular company socials, AMA (Ask-Me-Anything), and quarterly kick-off to celebrate the big wins and milestones as #oneteam!
• You’ll be joining a culture that has thoughtfully built out opportunities for connections in a remote first environment
• We have Employee Resource Groups, various fun virtual activities, and many more moments for us to have fun and learn together!
• You’ll be a part of an award-winning workplace and one of Canada’s fastest growing companies with ample opportunity to make a big impact here!