Snyk is hiring a
Senior Technical Success Manager, Remote - United States

Summary

The job is for a Technical Success Manager at Snyk, a developer security platform. The role involves helping customers secure their SDLC and DevSecOps transformations by adopting the Snyk Platform, and becoming a trusted product advisor. The position requires experience in customer-facing roles, knowledge of the developer and DevOps ecosystems, and expertise in application security best practices.

Requirements

• Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• 5+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
• Experience working closely with highly technical customers within the Enterprise (Fortune 500) space in North America
• Expert knowledge of the developer and DevOps ecosystems and application security best practices
• The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode and commercial SAST tools.)
• Exceptional organization and time-management skills and the ability to effectively manage across competing priorities
• To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
• To thrive in a collaborative, fast-paced environment and as a part of a results oriented team

Responsibilities

• Orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows
• Leverage your business and technical expertise to work with customers to understand their business processes, objectives, and challenges
• Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations
• Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products
• Assisting customers to integrate Snyk functionality and data into existing enterprise systems and business workflows
• Conduct training and knowledge-sharing sessions for customer security and engineering teams
• Mobilizing internal and external resources to remove barriers to adoption
• Advocating internally for the needs of your customers, working proactively with Sales, Product, Support, and other teams to identify expansion opportunities and mitigate risks
• Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions

Preferred Qualifications

• A background in development or experience with coding and/or a strong understanding of application security
• Prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Have a history of problem-solving and innovation developing technology programs and working across customer organizations
• Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience