Senior Technical Product Manager

Summary

Join Upwork's Central Platform Engineering team as a Senior Technical Product Manager (Experience Platform and Services)! Lead strategic initiatives to enhance developer experience and productivity, optimizing our API platform and Quality Engineering capabilities. You will drive platform modernization, collaborate with cross-functional teams, and champion efforts to improve developer efficiency and scalability. This role requires a deep understanding of developer experience metrics and expertise in platform engineering. Upwork offers a remote-first work environment with comprehensive benefits, including unlimited paid time off, a 401(k) plan, parental leave, and an Employee Stock Purchase Plan. Come and help us change how the world works!

Requirements

• Deep understanding of Developer Experience and Productivity metrics, their significance, and how to design systems to improve efficiency
• Expertise in platform engineering with experience in API Platforms, Web Platforms, and Quality Engineering
• Hands-on experience with developer tooling, such as DX platforms and developer portals (e.g., Backstage)
• Familiarity with CI/CD pipeline design and deployment automation using tools like GitHub Actions, Jenkins, or ArgoCD
• Proven ability to lead large-scale platform initiatives, including modernizing legacy systems and adopting modern DevOps practices
• Experience translating high-level goals into detailed, actionable technical roadmaps
• Proficiency in using metrics (e.g., DORA metrics, Developer Experience metrics) to guide decisions and deliver actionable insights
• Experience defining, monitoring, and reporting on KPIs to drive platform performance and operational excellence
• Exceptional ability to explain complex technical concepts to both technical and non-technical stakeholders
• Strong collaboration skills with a track record of building alignment across engineering, product, and business teams

Responsibilities

• Collaborate with engineering, security, and business teams to gather and prioritize platform and developer experience requirements
• Define and maintain a roadmap for platform initiatives that focus on scalability, efficiency, and improving the developer experience
• Lead platform modernization efforts, including re-architecting legacy systems, building developer tooling, and implementing self-service infrastructure solutions
• Oversee metrics across Developer Experience, API Platform, and Quality Engineering Infrastructure, ensuring efficient collaboration and meaningful results
• Drive the adoption of modern software development lifecycle (SDLC) practices, such as DocOps, Monorepo strategies, and advanced CI/CD pipelines
• Partner with AI/ML teams to ensure the platform supports advanced workloads, including model deployment, monitoring, and scaling
• Foster strong relationships with stakeholders to promote shared ownership, cross-functional collaboration, and continuous improvement

Preferred Qualifications

• Annual Base Compensation $151,500 — $215,500 USD
• Annual bonus plan or sales incentive plan
• Eligibility to participate in our long term equity incentive program

Benefits

• Comprehensive medical insurance coverage for both you and your family
• Unlimited paid time off
• A 401(k) plan with matching contributions
• 12 weeks of paid parental leave
• An Employee Stock Purchase Plan
• Development opportunities
• Mentorship programs
• Participation in Upwork Belonging Communities