Senior Technical Program Manager

Summary

Join Everbridge as a Senior Technical Program Manager, Atlassian Systems! This hybrid role combines Atlassian administration (50%) with program management (50%). You will collaborate across teams, optimize processes, and be the subject matter expert for Jira and Confluence. This position requires strong scripting skills, Agile Scrum knowledge, and experience managing complex programs. You will work across US time zones and non-business hours. Everbridge offers a competitive salary and a wide range of benefits, including healthcare, dental, mental health benefits, disability income benefits, life and AD&D insurance, a retirement savings plan, and paid time off.

Requirements

• Must reside in BC, QC, or ON
• 5+ years experience as a seasoned Jira user who has used scripts and tools to automate and enable yourself, or as a hands-on Atlassian administrator
• At least 3+ years experience managing complex programs
• Bachelor’s degree in Computer Science or a related technical role or equivalent experience
• Strong scripting experience working with APIs and Atlassian tools (e.g., Script Runner and Automation for Jira etc.)
• Experience with Python, SQL and REST APIs
• Strong background in Agile Scrum, Kanban, and various Agile methodologies
• Ability to prioritize and work independently to ensure timely resolution of issues
• A forward-looking attitude for troubleshooting, future state planning, and best practices
• Ability to anticipate challenges, analyze root causes, and implement solutions that benefit both users and system maintainability

Responsibilities

• Collaborate and build relationships across the organization, bridge gaps between teams, and successfully influence without authority
• Work hands-on with all teams and leadership to optimize cross-functional team processes, often working with ambiguity to drive results
• Partner with engineering, product management, and other internal stakeholders to encourage seamless collaboration among these teams
• Be the subject matter expert for Jira and Confluence (cloud) and associated plugins and tools
• Manage all aspects of Atlassian tooling, including workflows, screen schemes, automation, JQL, reporting, permissions, add-ons, and integrations
• Using your strong Agile Scrum knowledge, understand stakeholder use cases and determine ways to optimize and improve setup and workflows
• Build, develop and maintain custom integrations (out-of-box and custom scripts) with 3rd party applications
• Investigate and troubleshoot user reported issues with Atlassian
• Create and maintain documentation on internal Atlassian product configurations, automation, and processes

Preferred Qualifications

• You have dabbled with programming languages (eg. Java, C#, JavaScript, etc)
• You can convey concepts and considerations to non-experts and experts alike

Benefits

• Healthcare
• Dental care
• Mental health benefits
• Disability income benefits
• Life and AD&D insurance
• Retirement savings plan with employer match
• Paid time off