Senior Technical Program Manager

Summary

Join MongoDB as a Senior Technical Program Manager and partner with key Engineering, Product, and Product Design stakeholders to deliver critical services and features. You will manage 1-2 key programs aligned with time-bound goals, ensuring their successful completion. This role can be based in San Francisco, New York City, or remotely within the United States. The ideal candidate will have extensive experience in managing technical projects, working with full-stack development teams, and utilizing various project management techniques. They will possess strong user empathy, the ability to balance product goals with engineering constraints, and a deep understanding of the program domain's infrastructure. Additionally, they will be skilled at identifying technical interfaces between teams, maintaining a strategic view of software engineering processes, and promoting a culture of continuous improvement.

Requirements

• Experienced in managing technical projects and working with full stack development teams using a variety of project management techniques
• Experienced with 5+ years working in a technical capacity and/or in a project or program management role
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Proficient in grasping the infrastructure of your program domain, and skilled at identifying the technical interfaces between teams
• Able to maintain a strategic view of our software engineering processes even while supporting and optimizing the operations of the team
• Skilled at communicating across a diverse set of engineers and stakeholders
• Hyper-organized and capable of juggling all of the data associated with projects and task-tracking
• Knowledgeable of agile methodologies and experienced with implementing project management best practices
• Driven by an attuned sense of priority and urgency to ship features and achieve the right business outcomes
• Trained in working with project tracking software (e.g. JIRA, Rally, MS Project, Trello)
• Interested in learning everything about MongoDB
• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, related fields or equivalent practical experience
• Demonstrated technical aptitude and strong analytical skills with proven results
• 5+ years industry experience as a program or engineering manager
• Effective written and verbal communication skills, with the ability to adapt style and delivery for a variety of audiences

Responsibilities

• Execute and improve the processes and tools that inform the daily life of engineering teams
• Drive coordination between product development teams and internal stakeholders to prioritize the team's backlog and plan its release roadmap
• Identify risks to the team's delivery, mitigating them where possible
• Own the data around the health of each team's project and ticket backlog
• Know when a project/team requires more hands-on management and know when it is time to operationalize and develop a process framework for the project and/or team(s)
• Promote a culture of continuous improvement by conducting retrospectives to help identify areas of growth and learnings within and across teams
• Recognize patterns in a sea of information and take action accordingly
• Expand knowledge into new domains by consistently working to gain the requisite technical knowledge required to skillfully manage the complexities, dependencies, and risks associated with engineering projects

Preferred Qualifications

Inspired to innovate in areas where automation can replace manual work. The team works primarily with JIRA and Google Docs so programming proficiency with either or both tools is a plus

Benefits

• From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys
• Equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings