Senior Technical Program Manager

Summary

Join HashiCorp's R&D Operations group as an R&D Productivity team member. You will drive the execution of large-scale programs standardizing product and software development processes. Responsibilities include developing program plans, designing process frameworks, conducting process discovery, facilitating workshops, and driving decision-making. You will also facilitate training, monitor program progress, maintain documentation, and support ongoing process adoption. This role requires proven experience in process design and change management, along with strong analytical, presentation, and communication skills. Advanced JIRA, Confluence, and JIRA Product Discovery skills are essential.

Requirements

• Proven experience as a process designer, systems-thinker and change agent, leading large-scale process change programs across multiple teams and functions
• A solid understanding and application of Product Development Life Cycle and Software Development Life Cycle standards and best practices
• Advanced JIRA, Confluence, and JIRA Product Discovery skills and experience developing standardized frameworks to support consistent usage of these tools across organizations
• Strong analytical skills, a second-order thinker who can evaluate alternatives, and make decisions based on quantitative and qualitative data
• Advanced presentation skills, the ability to create persuasive and compelling narratives and lead discussions
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and levels
• Strong bias for action and an intrinsic ability to deal with ambiguity in a fast-paced environment
• Experience working in a globally distributed team, with an understanding of cultural and timezone considerations

Responsibilities

• Drive the end-to-end execution of complex, large-scale programs that support the continued standardization of product and software development processes, empowering teams to learn and adopt new ways of working to meet business needs
• Develop comprehensive program plans that clearly articulate the business value, goals and objectives, milestones, dependencies, enablement strategies, and success metrics
• Design process frameworks and solutions, illustrating how they work through written documentation and visuals
• Conduct discovery on existing processes and tooling, identifying pain points and opportunities to improve
• Facilitate workshops to foster stakeholder alignment and ensure solutions are developed collaboratively
• Drive decision-making and approvals of program scope, objectives, and deliverables across multiple stakeholder groups within R&D and the organization  in Marketing, Sales, Support, Security, and IT
• Facilitate the rollout and training of teams on new processes & tools, while also creating learning materials (training guides, videos) and knowledge management hubs
• Monitor and report on program progress and performance, proactively identifying and mitigating risks and issues
• Maintain centralized documentation and reporting for programs, ensuring teams have consistent access to up-to-date information
• Track and manage program deliverables, dependencies, and timelines, ensuring all administrative details are handled efficiently
• Support ongoing adoption of processes and tools by addressing team questions, troubleshooting challenges, and iterating on materials based on user feedback

Preferred Qualifications

• Experience with large-scale migrations or integrations of product and engineering tools, such as transitioning from one project management system to another (e.g., Asana to Jira)
• Certification in program management methodologies, such as PMP, PgMP, or Lean Six Sigma, to bring additional structure to complex programs
• Familiarity with enterprise-level compliance frameworks (e.g., SOC 2, ISO 27001) and how they intersect with R&D processes
• Expertise in developing and analyzing operational success metrics, with a track record of presenting actionable insights to senior leadership
• Demonstrated ability to mentor junior TPMs or operational staff, fostering a culture of growth and continuous learning