Senior Technical Program Manager

Summary

Join HashiCorp's R&D Operations team as a Senior Technical Program Manager! You will drive operational excellence across cross-functional programs impacting numerous teams. Responsibilities include leading product program coordination, managing customer escalations, collaborating with leadership on strategic initiatives, and fostering collaboration between engineering, product, design, and other functions. You will also manage project documentation, track progress, and improve processes for efficient product delivery. This remote role requires 5+ years of R&D program management experience, cross-functional collaboration skills, and familiarity with HashiCorp products. A strong bias for action and problem-solving abilities are essential for success.

Requirements

• 5+ years of experience in an R&D program management role driving projects through full product life cycle
• Experience working with customer issues, and the management of those issues internally within an organization
• Working cross-functionally with engineering and customer-facing teams
• Familiarity with HashiCorp products
• Knowledge of distributed software architecture and cloud technologies
• Proven ability to creatively solve complicated problems
• Excellent verbal & written communication skills, understanding of the needs of all stakeholders, and a track record of delivering projects
• Experience in a rapid-growth organization, working cross-functionally with teams delivering enterprise software
• Strong bias for action and an intrinsic ability to deal with ambiguity

Responsibilities

• Lead coordination and planning for product-specific and cross-product programs to ensure that the processes run smoothly for the team
• Create and manage detailed plans for critical customer escalations, establishing milestones and timelines for delivery and reporting status/escalating risks effectively to senior leaders
• Work closely with leadership teams to drive execution of strategic initiatives, proactively identifying risks & obstacles along with mitigation plans
• Manage the collaboration between engineering, product, design, and other functions by identifying priorities, defining cross-functional milestones, and creating plans
• Work with HCP (HashiCorp Cloud platform) and Security teams to identify product dependencies, drive alignment and interlocks, and track ongoing progress
• Create and manage detailed program plans including scope, dependency, risks
• Own systems for project documentation, status tracking, portfolios, dashboards and communication between project stakeholders to ensure overall program health
• Establish, drive and continuously improve standards for processes that promote a high standard for product delivery and efficiency of teams
• Contribute to an environment that's conducive to great execution culture and removes obstacles to project completion
• Work closely with leadership teams and operational teams on priority and productivity process improvements

Preferred Qualifications

Prior experience working remotely

Benefits

Remote work