Senior Technical Support Colleague - Customer Service

Summary

Join a leading European home appliance manufacturer committed to innovation and value creation. As a Technical Trainer, you will manage technical trainings, provide technical support for technicians and service partners, handle complaints, and support the Gaggenau brand. You will also manage and maintain measuring instruments. This role offers a competitive compensation package, including performance-based bonuses, and opportunities for professional development and home office work. The company fosters a multinational work environment and provides individual training and development opportunities.

Requirements

• Home appliance technician or similar technical qualification
• Minimum 3 years of relevant professional experience
• English language skills (spoken and written)
• Excellent communication skills

Responsibilities

• Manage technical trainings (conducting trainings, documentation, knowledge management, technical support for technicians and service partners)
• Provide technical assistance in complaint handling
• Support the Gaggenau brand
• Handle and maintain measuring instruments

Benefits

• Competitive compensation package (performance-related bonus, SZÉP card, health insurance package)
• Multinational work environment
• Home office opportunities
• Individual trainings, development opportunities