Cryptio is hiring a
Senior Technical Support Engineer

Summary

Join our team as a Technical Support Engineer at Cryptio, where you'll provide exceptional technical customer support to enterprise customers, collaborate with cross-functional teams, and contribute to the company's growth.

Requirements

• 5+ years of experience in a relevant role
• Proficiency with a programming language suitable for scripting such as JavaScript, TypeScript, Python, Ruby…
• Proficient with modern development tools (Git, Docker, the CLI…)
• Fluent with SQL (mandatory, we use PostgreSQL)
• Familiar with Grafana (or similar)
• Familiar with Zendesk (or similar)
• Fluent in English & French (mandatory)
• Excellent communication and organisational skills
• Thriving when working with others
• Quick learner

Responsibilities

• Deliver exceptional technical customer support
• Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
• Leverage your technical expertise to implement “one time fixes”
• Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them
• Contribute to our back office / tooling roadmap
• Advocate Cryptio best practices both internally and externally
• Provide feedback to the Engineering and Product teams, based on customer needs
• Mentor technical support engineers with less experience
• Collaborate with the Technical Support Lead to improve team processes and efficiency

Benefits

• Fully-Remote / Hybrid
• 25 Days Paid Holiday. + Bank Holidays + Your Birthday Off
• Earn. an extra day of annual leave for every year you're at Cryptio
• 4% Pension Contributions. towards your future!
• Private Medical & Dental Insurance. with Allianz!
• Attractive Maternity and Paternity Policies. for your growing family
• Gym Classes or Spa Treatments. with ClassPass!
• Apple MacBook Pro. – The best tech at your fingertips!
• $200 Workplace Budget. to create your perfect home office!
• Training and Development Budget. – Invest in yourself and grow!