Senior Director, Education

Summary

Join BigID, a leading data security and privacy tech startup, as their Senior Director of Education! In this high-visibility role, you will manage all BigID Education and University operations, leading the design and delivery of educational programs on data security and privacy. You will manage a team of instructional designers, trainers, and developers, collaborating with internal and external partners to create and deliver engaging learning experiences. This remote position requires strong training design and delivery experience, proven leadership skills, and the ability to work with diverse teams. BigID offers a competitive salary, comprehensive benefits, and a supportive, innovative work environment.

Requirements

• An undergraduate degree in Education, Information Technology/Systems, or other related disciplines (professional experience may be considered in place of a formal degree)
• 5+ years of experience in education and leading education teams
• 5+ years of experience delivering or managing training to external and internal audiences
• Creative and media experience, including video authoring and related technologies
• Ability to work unsupervised, run simultaneous projects, provide leadership, and influence change
• Excellent communication, presentation, and organization skills, English fluency (written and spoken), and attention to detail

Responsibilities

• Develop a comprehensive education strategy aligned with the company's software products and services
• Develop and implement the vision and strategy for the company's online university, ensuring alignment with business objectives and customer needs
• Lead and manage a team of instructional designers, trainers, knowledge managers, certification managers, and BigID University developers
• Collaborate with strategic partners to enhance educational offerings to meet market demands
• Establish key performance indicators (KPIs) to measure the effectiveness of educational programs and continuously improve based on feedback and data analysis
• Schedule and facilitate educational events and programs, including standalone webinars, boot camps, and longer multi-session programs
• Support education discovery and planning calls with prospects, explaining our training portfolio and helping with course tailoring tasks as relevant
• Work closely with product management, marketing, and customer success teams to ensure educational offerings are effectively integrated into overall customer engagement strategies
• Identify opportunities for revenue-generating programs and expand custom training offerings
• Provides detailed feedback and guidance to Product Management and Engineering teams regarding customer use cases, business requirements, and product enhancement requests
• Analyze training needs and satisfaction results to improve educational offerings
• Manage the education department's budget and resources effectively

Benefits

• Work from home with a global remote-first community
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Paid Parental Leave