Ada is hiring a
Senior Technical Writer

Summary

Join Ada's team as a Senior Technical Writer and play a pivotal role in maintaining the integrity and quality of our content across all publicly available product documentation. As a detail-oriented, technically proficient writer, you will create clear and concise documentation, work with development teams, and shape the narrative of Ada’s platform.

Requirements

• At least 5 years of technical writing experience in a technology-focused organization, with a proven track record of producing high-quality content that effectively communicates complex technical concepts
• Hands-on experience working with APIs, testing integrations, and configuring SDKs. You can independently test Ada’s features and validate technical documentation by working directly with the product
• A strong understanding of web technologies like HTML, CSS, and JavaScript. While not a developer role, your ability to read, edit, and create code examples will be crucial for creating documentation and to enhance our documentation framework
• Expertise in using Markdown and familiarity with Git for managing and reviewing documentation, collaborating with engineers, and contributing to code-based documentation projects
• Experience supporting cross-functional teams, understanding complex technical concepts, and delivering content that adds value to both technical and non-technical audiences
• Proven ability to work with various stakeholders and deliver documentation that aligns with product strategy, customer needs, and technical standards
• Self-motivation and a proactive approach to identifying and addressing documentation needs, ensuring that our content remains cutting-edge and highly impactful
• Familiarity with AI and machine learning concepts, or a willingness to quickly learn and adapt these concepts into documentation

Responsibilities

• Own Documentation Quality: Maintain and continuously improve the style guide, provide templates and master examples, and ensure the documentation structure is intuitive and easy to navigate
• Create and Update Content: Develop new content based on evolving customer needs, transform older content to align with current goals, and proactively address gaps such as errors and missing information
• Review Content Created by Teams: Serve as a PR reviewer for documentation submitted by Product, Engineering, and other teams. Review release notes, API references, feature documentation, and how-to guides to ensure they meet quality standards and adhere to Ada’s style guide
• Support Cross-Functional Teams: Offer guidance to product teams on best practices for documenting new features, providing support in structuring content and offering feedback on UI copy when needed
• Own and Develop Key Documentation Sections: Manage general sections that span across the product, including overviews, key concepts, security documentation, and API reference materials like versioning, rate limits, and integration guides
• Own the Tool Stack: Oversee the documentation platform, API reference tools, release notes tools, and contribute to automation and process improvement projects around the documentation tooling
• Leverage AI Tools: Integrate AI tools to automate repetitive tasks, streamline content creation, and enhance overall efficiency and content quality. Be comfortable experimenting with new technologies and recommending tools that can optimize the way we manage our documentation pipeline

Preferred Qualifications

• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian and U.S. residents
• Development opportunities

Benefits

• Competitive salary
• Generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan