Remote Senior Technical Writer

Summary

Join our team as a Senior CX Technical Writer and empower customers to use CommentSold's product portfolio with ease. As an expert on all features, you will create and organize internal and external documentation, contribute to education and adoption of features, and work closely with team members across multiple departments.

Requirements

• Have 5+ years experience as a technical writer, preferably in a SaaS environment
• Have a track record of identifying and minimizing gaps in knowledge among a large customer base
• Have experience managing Zendesk help centers
• Have some knowledge of CSS
• Have experience successfully collaborating with stakeholders across various time zones and countries
• Have the ability to skillfully manage and prioritize multiple content requests and timelines
• Have experience navigating complex organizations, and a high level of comfort with fast-paced environments that involve a degree of ambiguity
• Have a love for helping small business owners solve problems
• Can work until at least 3PM EST

Responsibilities

• Master the CommentSold, Videeo, and PSL platform - keeping up with product knowledge is key to success in this role
• Be the customer’s champion: You understand the customer’s goals, create content that meets those goals, and advocate on behalf of customers in product development processes
• Work closely with team members to establish and articulate internal and external key messages, and ensure that content is aligned accordingly
• Develop and maintain a style guide, templates, glossary, and product terminology lists
• Ensure content is consistently on-brand and meeting customers' evolving needs
• Monitor published technical communications to ensure effectiveness, continual improvement, and accuracy
• Manage updates and revisions to technical literature
• Support product launches with educational materials
• Own the organizational strategy and upkeep of the help center for all brands
• Create instructional videos