Senior Technical Writer, API

Summary

Join Deel's Knowledge Team as a Senior Technical Writer to create and maintain comprehensive documentation for APIs and strategic integrations. You will collaborate with subject matter experts to produce clear, accessible technical content for internal and external users. Responsibilities include building and maintaining a product knowledge base, auditing and updating existing content, and creating in-app content. You will also develop API and integration documentation, advise on content strategies, and implement content style guidelines. This role requires a Bachelor's degree, 5+ years of experience as a technical writer, and excellent communication skills. A portfolio showcasing developer content is highly recommended.

Requirements

• Bachelor's degree in Computer Science, English, Communications, Business, or relevant technical field
• 5+ years of experience as a technical writer
• Excellent written and verbal communication skills in English
• Ability to simplify complex technical concepts for diverse audiences
• Proven experience creating technical documentation, including guides, code examples, and API libraries
• Strong knowledge of technical information architecture
• Experience designing infographics to explain technical processes
• Familiarity with Confluence, Jira, ZenDesk, Figma, and other collaboration tools
• Attention to detail with a focus on accuracy and clarity

Responsibilities

• Work with subject matter experts to create clear, accessible technical content for internal and external users
• Build and maintain a comprehensive product knowledge base for organizational scale
• Audit and update existing content for clarity and accuracy
• Collaborate with product and enablement teams to deliver timely release notes and updates
• Create in-app content to provide users with information when needed
• Develop API and integration documentation for developers
• Advise teams on content strategies, best practices, and technical writing standards
• Implement and enforce content style guidelines for consistency
• Become an expert on Deel’s products, services, policies, and localized knowledge
• Use data to identify content gaps, track impact, and recommend tooling and process improvements
• Play a key part in designing and building Deel’s Developer Hub - a central space for integration guides and API documentation, helping to scale our developer experience
• Collaborate with the Developer Experience and Strategic Integrations teams to create clear, well-structured content that empowers both internal teams and external users
• Design and implement templates to streamline documentation workflows, and share your expertise on best practices to improve content quality across the business

Preferred Qualifications

• Experience managing technical writing teams, writing for SaaS/Fintech, UX content, and working with remote teams or cross-cultural audiences are a plus
• If you’ve worked in hyper-growth startups or created content for global audiences where English isn’t the first language, we’d especially love to hear from you

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access