Senior Technical Writer

Summary

Join Procore as a Senior Technical Writer to create and maintain high-quality product documentation. You will collaborate with developers, gather information, and produce various learning materials, including tutorials, FAQs, and diagrams. The role requires strong writing skills, technical aptitude, and the ability to adapt to a fast-paced environment. This remote position, based in Bangalore, India, offers the opportunity to become a subject matter expert on the Procore platform and contribute to its continuous improvement. You will work closely with stakeholders and customers to resolve issues and ensure documentation accuracy. Immediate start is preferred.

Requirements

• Bachelor’s degree or equivalent experience in English, Technical Communication, or Journalism, 5+ years experience working as a Technical Writer or in a related job role
• Ability to analyze and synthesize complex content, excellent writing and proofreading skills
• Strong technical aptitude with an ability to quickly learn new concepts and tools
• Ability to write clearly and succinctly for multiple audiences
• Excellent work ethic and strong intellectual curiosity
• Ability to work quickly, efficiently, and handle multiple projects simultaneously
• Experience creating infographics to more clearly communicate workflow processes and abstract topics
• Track record of effective collaboration with various stakeholders in a fast-paced, work environment
• Ability to move quickly and easily in response to change, challenge, or new circumstances. To think, learn, and quickly absorb new information, systems, and processes

Responsibilities

• Create in-depth user guides, tutorials, FAQs, process overviews, workflow diagrams, and contextual help documentation for complex features and products
• Test both the product and its documentation for accuracy and consistency
• Work with Stakeholders to set expectations and gather information needed for documentation
• Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly
• Identify problem areas or structural deficiencies and proactively contribute to their improvement
• Regular use of a content management system (CMS) to manage the lifecycle of technical documentation including drafting, reviewing, and publishing content for phased releases (pilot, beta, GA)
• Become a subject matter expert of the Procore platform and how the different tools are used to perform various construction-related tasks
• Regular communication and synchronization with the Senior Manager of Technical Documentation
• Collaborate closely with internal and external customers to address and resolve specific issues

Benefits

• Generous paid time off
• Healthcare coverage
• Career enrichment and development programs