Senior Technical Writer

Summary

Join Samsara's growing Technical Documentation team as an experienced Technical Writer to create user-friendly product documentation, troubleshooting guides, and learning materials. You will collaborate with Product Managers, Support Engineers, and other stakeholders to deliver high-quality content. This full-time remote position, open to candidates in Mexico, offers the chance to impact global industries and advance your career within a supportive, high-caliber team. You will leverage AI-assisted tools and contribute to Samsara's evolving content strategy. The role requires strong technical writing skills, experience with CMS systems, and a proven ability to manage complex projects. Samsara offers a competitive compensation package and flexible working arrangements.

Requirements

• A BA or BS in a related field (English or Computer Science), or equivalent experience
• 5+ years of technical writing experience creating customer-facing documentation for software or SaaS products
• Experience using AI and automation to enhance content workflows or customer self-serve experiences
• Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
• Excellent command of the English language, with the ability to write clearly, concisely, and accessibly for a broad audience
• Experience with one or more CMS systems such as Paligo or Zendesk Guide

Responsibilities

• Collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into customer-facing content
• Lead the planning and execution of documentation projects, ensuring alignment with product timelines, customer goals, and AI-powered use cases
• Use a content management system (CMS) to draft, review, and publish technical information for product end users
• Leverage AI-assisted tools and automation to streamline content creation, refinement, and metadata tagging
• Contribute to our evolving content strategy, supporting AI/ML-driven experiences across the chatbot, Help Center, product UI, and mobile platforms
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Preferred Qualifications

• Familiarity with generative AI tools and automation platforms to accelerate content creation, refinement, and translation workflows
• Understanding of how structured content and metadata tagging can improve AI-generated responses, search relevance, and chatbot performance
• A growth mindset and interest in shaping the future of content operations through experimentation with large language models, natural language processing, and AI-enabled publishing tools

Benefits

• Health benefits
• Samsara for Good charity fund
• Employee-led remote and flexible working