Remote Senior Technical Writer

Summary

Join ngrok Inc., a company empowering developers to build for the internet, as a Senior Technical Writer and play a critical role in helping developers and users understand and leverage our powerful platform.

Requirements

• 5+ years of experience as a Technical Writer, within the developer tooling, SaaS, or infrastructure space
• Strong ability to write for technical audiences such as developers, engineers, and IT professionals
• Experience with documentation tools such as Docusaurus, Markdown, Github, AsciiDoc, or similar
• Ability to understand complex technical topics and translate them into easy-to-understand documentation
• Software engineering background with a focus around Typescript, React, Node.js, HTML and CSS
• Prior experience at a startup

Responsibilities

• Create, update, and maintain clear, concise, and accurate technical documentation, including product manuals, API references, user guides, and tutorials
• Collaborate closely with engineers, product managers, and customer support teams to gather technical information and transform it into accessible, well-structured documentation
• Write and edit internal and external documentation, ensuring consistency in tone and style across all materials
• Develop guides and how-to content that enables users to get the most out of ngrok’s tools
• Review and refine existing documentation based on user feedback and changes to product features
• Contribute to the development of a documentation style guide to ensure clarity and consistency across all documentation
• Stay up to date with the latest product releases and industry trends to create relevant, timely content

Benefits

• 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%
• Healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents
• Unlimited PTO