Senior Technical Writer

Summary

Join ngrok Inc. as a Senior Technical Writer and play a critical role in shaping the future of their documentation strategy. You will create, update, and maintain technical documentation, collaborating with engineers and product managers. This position requires 5+ years of experience as a Technical Writer in developer tooling or infrastructure, strong writing skills for technical audiences, and experience with documentation tools. A software engineering background and prior startup experience are also needed. The role offers a competitive salary and equity, along with comprehensive benefits including 401k matching, fully covered healthcare (base plan), unlimited PTO, and a supportive culture.

Requirements

• 5+ years of experience as a Technical Writer, within the developer tooling, or infrastructure space
• Strong ability to write for technical audiences such as developers, engineers, and IT professionals
• Experience with documentation tools such as Docusaurus, Markdown, Github, AsciiDoc, or similar
• Ability to understand complex technical topics and translate them into easy-to-understand documentation
• Software engineering background with a focus around Typescript, React, Node.js, HTML and CSS
• Prior experience at a startup

Responsibilities

• Create, update, and maintain clear, concise, and accurate technical documentation, including product manuals, API references, user guides, and tutorials
• Collaborate closely with engineers, product managers, and customer support teams to gather technical information and transform it into accessible, well-structured documentation
• Write and edit internal and external documentation, ensuring consistency in tone and style across all materials
• Develop guides and how-to content that enables users to get the most out of ngrok’s tools
• Review and refine existing documentation based on user feedback and changes to product features
• Contribute to the development of a documentation style guide to ensure clarity and consistency across all documentation
• Stay up to date with the latest product releases and industry trends to create relevant, timely content

Preferred Qualifications

Experience with video content creation or editing, particularly for creating video tutorials or how-to guides

Benefits

• Compensation for this role depends on level, but we provide a competitive mix of salary and equity
• We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%
• We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents
• We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same