Senior Technical Writer

Summary

Join ngrok Inc. as a Senior Technical Writer and play a critical role in shaping the future of our documentation strategy. You will be the first technical writer hired, owning all aspects of our documentation. Collaborate with product managers, engineers, and other teams to create high-quality documentation, tutorials, API references, and user guides. Your work will directly impact how easily customers adopt and integrate our features. This is a unique opportunity to make a lasting impact while working on meaningful projects. The role requires 5+ years of experience in technical writing within the developer tooling, SaaS, or infrastructure space. ngrok offers a competitive salary and equity, along with comprehensive benefits.

Requirements

• 5+ years of experience as a Technical Writer, within the developer tooling, SaaS, or infrastructure space
• Strong ability to write for technical audiences such as developers, engineers, and IT professionals
• Experience with documentation tools such as Docusaurus, Markdown, Github, AsciiDoc, or similar
• Ability to understand complex technical topics and translate them into easy-to-understand documentation
• Software engineering background with a focus around Typescript, React, Node.js, HTML and CSS
• Prior experience at a startup
• All candidates must be US-based, and legally authorized to work in the United States

Responsibilities

• Create, update, and maintain clear, concise, and accurate technical documentation, including product manuals, API references, user guides, and tutorials
• Collaborate closely with engineers, product managers, and customer support teams to gather technical information and transform it into accessible, well-structured documentation
• Write and edit internal and external documentation, ensuring consistency in tone and style across all materials
• Develop guides and how-to content that enables users to get the most out of ngrok’s tools
• Review and refine existing documentation based on user feedback and changes to product features
• Contribute to the development of a documentation style guide to ensure clarity and consistency across all documentation
• Stay up to date with the latest product releases and industry trends to create relevant, timely content

Preferred Qualifications

• Experience with video content creation or editing, particularly for creating video tutorials or how-to guides
• We’d love to see a mix of experience with the following technology areas: API Gateways, Application Gateways, Software Networking, HTTP, DNS, BGP, VPC, VPN, Kubernetes, Load Balancers, Wireshark, DDoS, CDN, WAF, Firewall and WireGuard

Benefits

• Compensation for this role depends on level, but we provide a competitive mix of salary and equity
• We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%
• We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents
• We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same